Visitor Services Agent (term position to September 10, 2018)

Job Information
Author gwozney
Date February 9, 2018
Type Full Time
Company Canadian Museum for Human Rights
Salary 32,000.00 - Annual
Location Winnipeg, MB
Category Customer Service
Contact Information


The Canadian Museum for Human Rights (CMHR) is the first museum in the world solely dedicated to the evolution, celebration and future of human rights. It is the first national museum in Canada to be built outside the National Capital Region. Located in the heart of Canada in Winnipeg, Manitoba, the CMHR rises from the Prairie earth at The Forks, which has been a meeting place for over six thousand years.

The CMHR delivers an immersive, interactive and memorable experience for visitors of every background, age and ability. Each visitor has access to a fully reinvented museum experience that reflects a design approach that sets new Canadian and world standards for inclusion and universal accessibility.

We are seeking talented individuals who are motivated to share their passion and commitment to join our team. Together, we aim to enhance the public’s understanding of human rights, to promote respect for others, and to encourage reflection and dialogue.

Key Responsibilities

Reporting to the Manager, Program Delivery and Services, and taking direction from the Assistant Manager, the Visitor Services Agent works in the Museum’s Main Box Office where they primarily field calls from visitors wanting to book group tours, and provide general information concerning services, programs, and exhibitions in the Museum.

  • Greet public members appropriately by phone or email.
  • Provide general information concerning services, programs and exhibits; assist visitors with general inquiries (pricing, hours, events, etc.).
  • Provide recommendations and suggestions on group tours and use the Point of Sales (POS) system to log the booking.
  • Sell tickets and memberships over the phone.
  • Backfill for box office agents as needed.
  • Communicate directly with customers by email as required.
  • Contribute to Visitor Services team’s earned revenue objectives by successfully confirming tours and bookings.
  • Update spreadsheets and provides daily, weekly, monthly and yearly reports as needed.
  • Assist with administrative tasks for the Program Delivery and Services team as needed.
  • Support the Education Reservations Coordinator and Tour Sales Coordinator by maintaining adequate business continuity in the core functions of these roles, for example, answering inquires, fulfilling last minute bookings, etc.
  • Perform other duties as assigned.

Skills and Qualifications – Required

  • Minimum of 1 year of experience working in a customer service or call center environment
  • General phone skills and computer skills
  • Minimum of 1 year of experience cash handling experience including sales and cashing out
  • Demonstrated experience working as part of a team
  • The ability to communicate verbally and in writing in both official languages (English and French)
  • Knowledge and experience with Excel, Word and Outlook
  • Available to work shifts (weekdays, weekends, evenings and general holidays)

Skills and Qualifications – Desired

  • Sales experience either in tourism or special event ticketing
  • Experience in upselling
  • Experience in the tourism/hospitality industry
  • The ability to communicate in additional languages
  • Proven track record of multi-tasking in a fast-paced work environment


  • Excellent communication skills with the ability to remain calm and unbiased
  • Ability to work both independently or collaboratively in a team-oriented environment
  • High level of attention to detail
  • Sound judgement, tact, and diplomacy
  • Excellent interpersonal skills with visitors and team members
  • Strong administrative and organizational skills

Official Language Proficiency:

  • CCC – Written Comprehension (advanced), Written Expression (advanced) and Oral Proficiency (advanced) in French

Working Conditions and Physical Demands

  • Required to wear a Canadian Museum for Human Rights issued uniform
  • The ability to remain seated for long periods of time
  • Work is in a fast-paced environment
  • Flexible work hours, including weekdays, weekends, evenings and general holidays

Conditions of Employment

  • Security Screening Level – Reliability Status
  • Child Abuse Registry Check

Application Procedure

Interested applicants should submit a cover letter and résumé through CMHR’s Careers page at by February 16, 2018. The cover letter must provide concrete examples that illustrate how they meet the education and experience factors listed in the Qualifications – Required and Desired (if applicable). Résumés will be used as a secondary source to validate the education and experience described in the cover letter.

The Canadian Museum for Human Rights is committed to developing inclusive, barrier-free recruitment processes and work environment. Please advise the HR representative if accommodation measures must be taken to enable you to apply and be assessed in a fair and equitable manner.

All applicants will receive a confirmation of receipt of their application. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Intent / Result of process: An eligibility list of qualified candidates may be created as a result of this process. The list would have a retention schedule of six months.

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