Title: Advisor – Beneficiary Assistance
Employee Working Location : Office / In-person (Montreal office)
Employment status: Temporary full time
Hourly rate: $35.07

The Canadian Red Cross (CRC) – one of the most inspirational not-for-profit organizations on this planet and an awardee on the Forbes list of Canada’s Best Employers 2022 – is seeking an Advisor – Beneficiary Assistance to join our team.

We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.

Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

The incumbent will provide guidance on implementing the Beneficiary Assistance (BA) services to help vulnerable beneficiaries seek support following a disaster. They will also support the implementation of the national case management program.

In this role, you will :

• In collaboration with personnel and designated partners (e.g. ministère de la Sécurité publique), support the Deputy Director in designing BA processes and practices.
• Ensure implementation of BA standards and procedures.
• Work with personnel in charge of assisting beneficiaries.
• Support the development of the BA volunteer team.
• Collaborate with the Volunteer Resources services team to develop and implement BA training.
• Provide beneficiary support services.
• Apply, maintain, and implement emergency management standards and procedures.
• Represent the CRC Quebec Zone on various committees and with partners and stakeholders, as requested.
• Develop various documents and tools for CRC personnel.
• Facilitate working committees, workshops, and meetings with internal or external partners.
• Produce various expert, analysis, and statistical reports.
• Coach and supervise direct reports and volunteer team leads, as needed.

We are looking for:

• A university degree. Any other combination of training and experience may be considered.
• At least five (5) years of relevant and recognized experience in emergency preparedness (emergency relief services, emergency management, recovery).
• Work experience in program development.
• Work experience in committee facilitation.
• Strong verbal and written communication skills (bilingual in English/French).
• Extensive knowledge of and experience with the MS Office suite.
• Experience working in a volunteer setting (an asset).

Working Conditions:  

• Most of the work is done in an office environment or remotely; must be available to travel as needed.
• The schedule is 35 hours/week, but work hours may vary during local and national emergency operations.
• Possibility of responding in difficult, unstable (environmentally, physically, socially, etc.) and uncomfortable conditions that may impact physical and psychological conditions in the field.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
• At this time, the CRC has temporarily suspended our Covid-19 vaccination policy and does not require but continues to strongly encourage full vaccination of all our personnel.

Qualified applicants are encouraged to apply as soon as possible – those who apply after the selection process has started may be held for a second review if needed OR reviewed for alternative roles. We appreciate the time and effort it takes to apply and thank you in advance.

If you require accommodation measures during the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential