• Support Supervisor to ensure vehicles are clean and well-maintained.
• Work with Supervisor to accurately report Driver hours in the electronic timecard system.
• Assist Supervisor with booking and confirming Drivers’ schedules
• Support the operations when necessary with data input and answering phones.
• Provide program information to clients and/or transfer them to appropriate program staff or community partner.
• Respond to volunteer inquiries and assists with application forms, program information.Engages in retaining volunteers with events, feedback and communication.
• Gather information on community programing and resources and assists in referring clients.
• Responsible for auditing, validating and submitting volunteer reimbursements to Supervisor.
• Assist Supervisor to screen and interview potential staff and ensures appropriate information has been gathered, in line with the RC Policies and Procedures
• Support Supervisor to compile monthly reports as required.
• Review and monitors organizational standards of practice to minimize risk to client, volunteer and staff.
• Support the Supervisor in facilitating the Mandatory Training from Quality and Risk.
• Promote and encourages staff participation in activities that foster a safer work environment.

What we are looking for: 

• Minimum qualifications for this job are completion of a three year community college diploma and one three years of job-related experience or equivalent combination of education and experience.
• Strong verbal and written communication skills are essential.
• Strong interpersonal skills.
• Customer Service experience is an asset.
• Working knowledge standard office procedures and MS Office computer software system.
• Good organizational, time management and problem-solving skills.
• Knowledge of the Client Information Management System (CIMS) is an asset.
• Self starter and able to work in an environment with ambiguity.
• Proven ability to be a supportive and productive team member.

Working Conditions

• Duties are principally conducted at the St Catharines  Office of the Canadian Red Cross in Ottawa. Periodic travel within HNHB will be required.
• Most of the work is performed in an environment which is mostly clean and comfortable.
• The work can require irregular hours, including week-ends and holidays without notice
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
• At this time, the CRC has temporarily suspended our Covid-19 vaccination policy and does not require but continues to strongly encourage full vaccination of all our personnel.

Qualified applicants are encouraged to apply as soon as possible – those who apply after the selection process has started may be held for a second review if needed OR reviewed for alternative roles. We appreciate the time and effort it takes to apply and thank you in advance.

If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.