Branch Manager

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Branch Manager

Job Information
Author pmnationtalk
Date November 15, 2021
Deadline Open
Type Full Time
Company Ontario Native Women’s Association
Location Timmins, ON
Category Community Services
Client Ontario Native Women’s Association
Contact Information
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Branch Manager

This position requires the successful candidate to live within the community of Timmins, Ontario to provide services to Indigenous Women and their Families. 


The Ontario Native Women’s Association (ONWA) is a not for profit organization that empowers and supports Indigenous women and their families in the province of Ontario.

ONWA encourages the participation of Indigenous women in the development of Federal, Provincial, Municipal/Local government policies that impact their lives and ensure issues affecting Indigenous women and their families are heard at key government tables.

ONWA is committed to providing services that strengthen communities and guarantees the preservation of Indigenous culture, identity, art, language and heritage. Ending violence against Indigenous women and their families and ensuring equal access to justice, education, health, environmental stewardship and economic development, sits at the cornerstone of the organization. ONWA insists on social and cultural well – being for all Indigenous women and their families, so that all women, regardless of tribal heritage may live their best lives.


The Branch Manager will mentor, support, and manage a group of frontline employees that provide services to Indigenous women and their families. Services provided range from centralized intake, traditional healing, family-based care, violence against women, justice support, addiction, and mental health and wellness programming using a trauma-informed culturally grounded social work practice that aligns with ONWA’s strategic planning, vision, and mandate.

The Branch Manager will be responsible to ensure that service delivery, continuum of care practices, fiscal deliverables, program evaluation, budget alignment, and comprehensive reporting needs are met according to ONWA’s policies, processes, and procedures. The Branch Manager will analyze, assess, and use promising and best practices, within a multi-disciplinary team, to development, implement, and align programming that supports Indigenous women, their families, and community to address gender-based systemic violence and service navigation needs within the area. The Branch Manager will support community member care and partnership development within ONWA Site locations across the province.


  • A degree, in Social Work or Indigenous Learning is preferred, with a minimum of five (5) years’ experience in management.
  • Minimum is a diploma, three (3) years previous management experience, and significant work experience in providing social work supports and advocacy for Indigenous women and their families.
  • Demonstrated administrative management with the ability to supervise.
  • Knowledge and experience managing programs that provide Indigenous culture, practices, ceremony, and understanding of how to connect community members to cultural supports and traditional healing services.
  • In-depth understanding of Indigenous methodology, clinical social work practices, and social, psychological, and cognitive developmental concepts, assessments, and applications.
  • Significant knowledge of the recent and historical intergenerational trauma that Indigenous women and their families continue to experience and the connection to psychological, neurological, physiological, social and spiritual impacts of trauma.
  • Expertise and understanding of the principals involved to provide culturally grounded trauma-informed care and best and promising practices within service delivery, continuum of care, and group programming.
  • Knowledge and understanding of current issues facing Indigenous Women and their families.
  • Strong understanding of using a gendered-based lens from an integrated feminist, anti-racist, anti-oppression perspective.
  • Proven work experience in managing crisis support and ability to mediate conflict.
  • Strong working knowledge of judicial systems that affect Indigenous Women and knowledge of justice system navigation to support Indigenous Women such as Gladue principals and bail court processes.
  • Experience working with family-based care/healthy babies/healthy children, youth, and elderly services delivery using a culturally grounded wraparound approach.
  • Experience using community member centered approaches; mentoring team members and staff to follow this model of care.
  • Thorough knowledge and experience managing case management and a range of counselling techniques, skills and models.
  • Demonstrated experience managing multi-contribution agreements and successful proposal writing skills.
  • Experience with program budgets, cash flows and projected expenses, and financial project management.
  • Willing to work flexible hours and on-call as needed to provide ongoing support and services to staff and program management.
  • Knowledge and working understanding of Not-For Profit Organizations.
  • Demonstrated organizational, time management and presentation / facilitation skills with the ability to follow through on assigned duties independently within strict deadlines.
  • Knowledge and experience with program development and implementation.
  • Thorough knowledge of other service agencies with proven ability to build and maintain strong and healthy relationships / partnerships.
  • Excellent networking skills, and the ability to establish and maintain these connections and partnerships.
  • Excellent written and oral communications, with emphasis on effective listening and ability to effectively interpret verbal communications and needs of prospective community members.
  • Excellent working knowledge of Microsoft Office; database competency, and virtual platforms.
  • Ability to travel.
  • Ability to speak an Indigenous Language is considered an asset.
  • Current vulnerable sector criminal records check. Valid 1st Aid/CPR.
  • Class “G” license, 2 million liability insurance, and access to a reliable vehicle.
  • A cellular phone and internet access is required within this position.
  • Must be willing and able to work a flexible working from home arrangement if required.  This may include a combination of virtual remote work in your home and in office arrangements.  This will be based on operational needs and will be determined by the ONWA.
  • Must be dependable, able to follow instructions, respond to management direction and be able to improve performance through management feedback.


  1. Inter-cultural Competency Informed – Understands to incorporate a personal responsibility to increase sensitivity, awareness and implementation of ONWA’s cultural teachings and organizational practices in both professional conduct and work related deliverables.
  2. Indigenous Gender-Based Analysis Informed – Understands to incorporate an intersectional approach to gender, race and discrimination and subsequent intergenerational impacts affecting Indigenous women and their families.
  3. Trauma-Based Practice Informed – Understands to incorporate a trauma-informed approach to recognize and respond to all forms of trauma and the necessity of supporting Indigenous women in a culture of tradition and safety in her healing journey.
  4. She is Wise Leadership Informed – Understands to incorporate the Four Agreements within daily responsibilities and combined with ONWA’s cultural teachings contribute to the empowerment and leadership of Indigenous women within their communities.


  1. To provide direct assistance to Staff to increase and maintain capacity and competence in service delivery, program administration and reporting, including:
    1. To review monthly activity reporting – implement monitoring procedures
    2. To recruit / hire / evaluate staff at each site in accordance to the Policy, Process, and Procedures of the Ontario Native Women’s Association (ONWA).
  2. Responsible for managing community member service delivery, direction, and supervision as required for all programs.
  3. Ensure follow up and coordination of service delivery within programs/ sites/departments
  4. Develop and implement reporting templates including statistics, program data, and work plans.
  5. Conduct offsite visits where requested.  Support and mentor staff to ensure effective service delivery.
  6. Develop and prepare yearly program proposals for ongoing continuance of portfolio funding.
  7. Manage group programming planning and delegate workshops, program delivery, and staff related tasks to ensure consistency across all programs and services.
  8. Prepare and submit all funding reporting requirements.
  9. Expand, review and analyze the program budgets and financials based on the program’s objectives and mandate.  Monitor cash flows and projected expenses.
  10. Compose ONWA’s Community Services Annual Report based on program deliverables/outcomes.
  11. Develop and implement new program initiatives that promote Indigenous culture and traditions.  Evaluate program delivery to ensure alignment with ONWA’s strategic plan, vision, mandate and objectives.
  12. Collaborate with ONWA initiatives across the province.
  13. Coordinate and manage the front-line training initiatives.
  14. Monitor employees for adherence to the ONWA policies, processes, and procedures. Complete supervision, probationary and performance appraisals.
  15. Directly supervise and manage employees within the identified programs, departments, and branches.
  16. Work directly with the Operations Portfolio to ensure office functionality, maintenance, and operationalization that meet the needs of the staff and community.
  17. Ensure the Branch office is a safe space for Indigenous women, their families, and the community
  18. All other duties as assigned.


  1. Complete reports and submit to Director when required/requested.
  2. Complete fiscal reporting on or before the requested due date, and submit to Director of Community Services in timely manner for review.
  3. Complete reports to funders as required.
  4. Complete and attend supervisions with Director of Community Services on a regular basis.
  5. Effective data tracking within multiple departments/ and or Branch sites
  6. Other reports or administration as assigned.


  1. Promote ONWA in a professional manner at all times within the community.
  2. To adhere to professionalism in representing the organization at all times and maintain good communications.


  1. Adhere to the Policies, processes, and Procedures as set by the ONWA.
  2. Representation on committees as required for the enhancement and benefits of ONWA’s programs.
  3. To network and promote ONWA and all related programs.
  4. Maintain professionalism at all times.
  5. The completion of functions outlined in the description and the achievement of goals set to a high level.
  6. Attendance and conduct at work according to the requirements of the ONWA’s Personnel Policy.
  7. Adherence to the ONWA’s Code of Ethics and positive relationship building.


To execute the functions outlined in this job description.


The Branch Manager will be directly accountable to the Director of Community Services in the proper completion of the functions outlined in the job description.

ONWA is committed and legally obligated (via Ontario Public Health Directives and Regulations) to implement measures to protect its clients, staff and other stakeholders from COVID-19. To comply with its legal obligations, ONWA has implemented a mandatory vaccination policy. Exemptions will be made for those with a valid medical exemption; proof of the exemption will be required

Indigenous Women are particularly encouraged to apply.

We welcome applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

As Indigenous leaders, ONWA is continuing full operations including hiring, while working from home, as supporting our community members is a priority.  ONWA is scheduling all interviews, providing all training, onboarding and orientation for new employees, through the use of virtual tools.  We will continue to accommodate remote and home based work arrangements in an effort to keep our ONWA employees healthy and safe.

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