Title: Business Support Associate
Job Requisition ID: 293168
Location: Lethbridge, Alberta, Canada, T1H 5R8
Category: SUPPLY CHAIN MANAGEMENT

Description:

Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.
Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.
This position is in Cargill’s animal nutrition and health business, where we improve animal lives through better nutrition. Our team researches, innovates and creates solutions that deliver healthy results for our customers.

Job Purpose and Impact

The Business Support Associate  will execute a limited scale of customer service activities for a single site team. In this role, you will provide clerical or administrative tasks to help optimize processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basicunderstanding of customer service practices and procedures.
• Participate in executing customer service strategies.
• Inform customers about order status, invoices and other standard information needed to complete the sale.
• Responsible of daily production record review and Model mill report.
• Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management.
• Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
• Other duties as assigned

Qualifications

Minimum Qualifications

• High school diploma, secondary education level or equivalent
• Minimum of four years of related work experience
• Proficient in Microsoft Office
• Helix knowledge or background
• Experience with inventory, doing reports and invoicing
• Experience dealing with customers orders at last minute
• Experience working in a manufacturing environment
• Must be legally entitled to work for Cargill in Canada

Preferred Qualifications

• Sap experience
• Animal nutrition knowledge or background
• Experience receiving materials
• Supply chain experience

#LI-JT1

Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities.