Change Management Consultant – Staffing Services Transformation

Change Management Consultant – Staffing Services Transformation

Job Information
Author pmnationtalk
Date January 26, 2021
Type Full Time
Company Interior Health Authority
Location Flexible, BC
Category Medical / Health
Client Interior Health Authority
Contact Information
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Community :FLEXIBLE
Facility :FLEXIBLE

Position Summary

Interior Health is seeking an experienced change agent with strong critical thinking and interpersonal skills able to work in a high volume, ever changing, client-centered environment. With a commitment to client satisfaction and client focus this position will cultivate strong relationships and work with a variety of teams and leaders throughout the organization.

This is temporary position until September 30, 2022.

The Change Management Consultant for Staffing Services Transformation provides specialized skills to support the successful implementation of scheduling and timekeeping systems. The Consultant interacts with a variety of stakeholders, including Senior Leadership Teams, Portfolios, Programs, and Operational and Corporate Support Leaders.

The Consultant:
• leads Staffing Services change initiatives which help move the organization towards its overall vision and goals.
• supports leadership capacity building on an individual and team basis.
• support strategic and tactical planning and the development of structured change management plans.
• facilitates learning, team development, and coaching.
• analyzes the impact of change and develop strategies for integration, human resource impacts, performance improvement, and communications to mitigate these impacts.
• leads the adoption of best practice by researching innovations in change management theory, process, tool development, and implementation.
• integrates strong change management planning and execution with project team.

Work is unstructured and requires creativity in problem solving and decision-making. Successful outcomes require the Consultant to work independently and in partnership with various teams across Interior Health (IH).

• Manages the change efforts required by each assigned change initiative, in collaboration and partnership with leaders at all levels of the organization.
• Supports strategic and tactical planning and the development of change management goals, objectives, and strategies.
• Identifies, analyzes, and prepares risk mitigation tactics.
• Supports organizational design and a definition of roles and responsibilities in support of change management activities and organizational readiness.
• Applies structured IH change methodology (CAP) and leads change management activities to ensure success in organizational change.
• Researches and supports the on-going development of standardized IH change management processes, tools, educational materials, and training and development initiatives. This includes the IH change management model (CAP), change mapping processes and tools, training modules, online resources, etc.
• Creates and conducts change management assessments for planning and strategy purposes, determining organizational and individual readiness, and addressing emergent issues.
• Provides leadership, facilitation, coordination, and change support as required to organizational committees and planning and working groups.
• Facilitates learning and delivers engagement sessions aligned with successful management and integration of change.
• Supports leaders and other stakeholders to ensure various change initiatives are coordinated and aligned to avoid change collision and saturation.
• Provides information, reports, plans, analyses, and recommendations to the project leadership, as required during the decision-making process.
• Supports the use of change mapping processes and tools to address organizational capacity, planning, and prioritization of change initiatives across the organization.
• Creates and manages feedback loops and supports individual user readiness.
• Consults, coaches, supports, and engages project team and key stakeholders to support capacity-building regarding change leadership.
• Integrates change management activities into project and communications planning.
• Defines and measures success metrics and monitors change progress.
• Performs other duties as assigned.


• A Master’s degree in Health or Business Administration, Leadership, or Organizational Development or the equivalent.
• At least five to seven years of related experience in change management, project management, or organizational development, including at least two years on IT system transformations.
• Supplementary education and/or certification in change management are assets.

LEADS Capabilities
Demonstrates all LEADS Capabilities, in particular:
• Leads Self/Cultural Agility – self-awareness, demonstrates character; noticing and adapting to cultural uniqueness to create a sense of safety for all.
• Engages Others/Empathy – communicates effectively; listens with heart rather than reacting
• Achieves Results/Process Orientation – takes action to implement decisions, assesses & evaluates results, follows culturally respectful processes that also produce results
• Develops Coalitions/Building a Trust-Based Relationship – builds partnership and networks to create results, demonstrates a commitment to customers and service, participating in open exchanges of experiences and culture
• System Transformation/Credible Champion – demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change, remains self-aware and maintains effective relationships, shows courage and conviction in advocating for change for the betterment of Aboriginal people.

Skills and Abilities
• Demonstrated ability to think critically, conceptualize issues, and systemically address them.
• Demonstrated ability to cultivate and work with a variety of teams.
• Demonstrated ability to be flexible and adaptive to continuous change.
• Demonstrated ability to work autonomously to initiate and manage consulting workload in a client-centered environment that includes high volume, frequent interruptions, multiple tasks, and shifting priorities and deadlines.
• Commitment to client satisfaction and client focus. Ability to see situations from clients’ points of view and understand implications.
• Able to take initiative and identify best outcome resolutions for clients.
• Knowledge of adult education principles and learning practices within a large, complex environment.
• Strong interpersonal and teamwork skills; capable of developing/building working relationships with all levels of management, peers, and clients.
• Ability to multi-task and demonstrate flexibility and adaptability for changing needs/priorities.
• Superior written and verbal communication abilities and independent problem-solving and decision-making capabilities.
• Ability to independently solve problems and make decisions within the scope of the position.
• Physical ability to perform the duties of the position.

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