Claims Administration Coordinator

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Claims Administration Coordinator

Job Information
Author pmnationtalk
Date July 27, 2022
Deadline Open
Type Full Time
Company Zurich Canada
Location Toronto, ON
Category Miscellaneous
Client Zurich Canada
Contact Information
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Claims Administration Coordinator


Job Summary

Administrative support for claims functional groups to allow the office to function at a high level of efficiency and compliance.

Job Qualifications

• High School Diploma or Equivalent and 2 or more years of experience in the Administrative Support area
• Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Administrative Support area
• Strong Microsoft Office skills
• Ability to prioritize

Job Accountabilities – Key Accountabilities

• Handles basic and routine administrative functions for office.
• Processes general financial activities, including check printing, stop payments and following recovery check procedures.
• Provides office reception duties, including switchboard management, as needed.
• Answers telephones and routes callers appropriately in a professional and timely manner.
• Filing of internal control reports per defined workflows.
• Maintains and enters database records as appropriate.
• Manages claim or legal assignment processes in compliance with special handling agreements or required procedures, including new registrations, assignment to claim or legal professionals and acknowledgement processing.
• Generates and processes internal and external customer correspondence.
• Performs photocopying, scanning and filing documents as required.
• Manages incoming and outgoing physical and electronic mail and fax correspondence.
• Manages mail room activities, including file maintenance, retrieval and purging.
• Posts journal or voucher entries, reconciles accounts and checks for accuracy. Verifies, sorts, posts, and check claims, bills, invoices and vouchers.
• Orders and maintains facility office supplies as needed.
• Follows established best practices and procedures for standard tasks.
• Completes assigned work within established standards for timeliness and accuracy.
• Provides prompt, courteous and high quality work in response to management direction and internal customer needs accuracy.

Business Accountabilities

• Follow standard ordering procedures to ensure adequate low value supplies/resources are available to meet office/work unit requirements.

• Assist with the entry and processing of claims, providing support to operational claims staff.

• Follow procedures to ensure adherence to the company´s risk and compliance policies.

• Organize information according to procedures by filing, data entry, checking/matching data, etc. to ensure accurate records are maintained on a day-to-day basis.

• Provide feedback relating to the quality and efficiency of shared services administrative processes and systems.

• Work closely with internal clients in order to exchange information, clarify facts, and resolve queries and/or problems.


Collaborate Together
Develop & Grow
Puts Customers First
Fuel Innovation
Technical Competency 1
Technical Competency 2
Motivational fit
Provide Clear Direction
Make it Happen

Only applicable for Canada: For Zurich Canada’s commitment to diversity and accessibility please click here. If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd’s recruitment management system, please email your request to have your job profile deleted from the system by clicking here. Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9.

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