Coordinator, Physician Quality Improvement

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Coordinator, Physician Quality Improvement

Job Information
Author pmnationtalk
Date October 14, 2021
Deadline Open
Type Full Time
Company Interior Health Authority
Location Flexible, BC
Category Coordinator
Client Interior Health Authority
Contact Information
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Job title :COORDINATOR, PHYSICIAN QUALITY IMPROVEMENT
Community :FLEXIBLE
Facility :FLEXIBLE
Status :TERM SPECIFIC FULL TIME

Position Summary

Our Quality Improvement team has an exciting temporary Coordinator opportunity until November 30, 2022. This position offers a variety of responsibilities along with flexible worksite location within our Interior Health region.

The Coordinator, Physician Quality Improvement (PQI) provides confidential administrative and project management support to the PQI Initiative – a joint collaboration between the Specialist Services Committee (SSC) and Interior Health (IH).

The Coordinator acts as a resource to the PQI initiative and establishes effective working relationships with internal and external stakeholders; supports project-specific deliverables; and takes responsibility for the overall management and administration of tracking, monitoring, and reporting processes. The Coordinator works with the PQI Team (including the SSC), the IH SSC Leader, IH Quality Managers and Improvement Consultants (PQI QICs), as well as physicians to ensure innovations, quality improvement ideas/projects, and quality targets are communicated to physicians at various sites in the Health Authority, using the appropriate medium and message.

Responsibilities include: providing information management and office support; preparing executive level reports and presentations; researching and responding to administrative issues and inquiries; providing support to the various activities that occur within the SSC QI initiative.

TYPICAL DUTIES AND RESPONSIBILITIES:

Communication and Writing
• Collaborates with the PQI Team, IH Quality Improvement Consultants, and other regional supports.
• Works closely with the PQI Physician Advisor, the SSC Leader, and the IH Quality Managers to implement a communication plan to spread innovations to appropriate sites, departments, and/or health areas and regions.
• Custom develops messages and shares with physicians through one-way and two-way communication methods such as oral presentations, message briefs for key stakeholders, and website content development and promotion.
• Works closely with the PQI Physician Advisor and SSC Leader to implement a communication plan, which includes project reports, quality-related targets, education, and resources available to physicians to support quality improvement and to build physicians’ awareness of quality-related targets through diverse communication methods and spread innovations to appropriate sites, departments, and/or health areas and regions.
• Continuously surveys the various quality improvement initiatives taking place across the region regarding what is working well and what progress toward aims is occurring. Identifies successful practices that should be shared more broadly through the communication plan in order to support improvement teams in learning from the experience of others, preventing unnecessary duplication of efforts, and supporting successful practices to expand.
• Partners with the SSC Leader and PQI Quality Improvement Consultants to draft and edit project improvement charters for physicians with new project ideas or who want to share their project progress and achievements.
• Coordinates with the PQI Physician Advisor to showcase and share the various PQI-related quality improvements by coordinating regular meetings to highlight what is working well in improvement initiatives led by physicians in IH. Works with PQI Physician Advisor and the SSC Leader to identify how best to get the key message to the targeted recipients.

Supporting Quality Improvement Education
• Works closely with various internal and external partners to support event planning and story board creation to share results of PQI innovations through improvement conferences, forums, and educational sessions, and the PQI Team on a quarterly basis.
• Works closely with the PQI Team to facilitate the development of learning objectives for quality improvement training that meet the needs of the physician learners and the requirements for accreditation.

Relationship-Building and Problem-Solving
• Incorporates the ideas of others in communication plans and key messages to meet the needs of diverse stakeholders and build commitment to a collective vision.
• Encourages staff to engage positively with physicians leading change initiatives and to understand their need to promote positive engagement in quality improvement initiatives.
• Builds trust among PQI Team members and with physician champions engaged in PQI quality improvement initiatives, using effective communication, conflict resolution, and rapport-building.
• Supports resolutions to problems or barriers for successful completion and maintenance of quality improvement initiatives, as requested through the PQI Team.

Administration
• Supports the PQI Team by coordinating meetings, booking rooms, and monitoring Continuing Medical Education applications through the accreditation process.
• Works closely with the SSC Leader and Finance to steward the physician reimbursement process and administer the seed funding process. This includes answering or re-directing applicant questions, preparing applications for review, reviewing applications for completeness and clarity of writing, and communicating the outcomes of the seed fund process to applicants.
• Checks timelines for the reporting of PQI Team activities, by monitoring responsibility lists, providing calendar reminders, and assisting PQI Team members to maintain deadlines.
• Leads PQI Team members to continuously improve the service delivered by the PQI Team, by pro-actively identifying improvement opportunities across the positions and PQI Team processes and by supporting related quality improvement activities to help the Team achieve service excellence.
• Maintains required documentation associated with funding, eligibility, reimbursement, and policy.
• Performs other related duties as assigned.

Note: Any position that is required to enter a Long Term Care/Assisted Living facility to provide services, the successful candidate of that position will be subject to the PHO Order regarding mandatory vaccination.

Qualifications

• A Diploma in Business or Health Administration.
• Three to five years of recent, relevant experience.
• Or an equivalent combination of education, training, and experience.
• Knowledge of quality improvement methods and tools.

LEADS Capabilities
Demonstrates all LEADS Capabilities, in particular:
• Leads Self/Cultural Agility – self-awareness, demonstrates character; noticing and adapting to cultural uniqueness to create a sense of safety for all.
• Engages Others/Empathy – communicates effectively; listens with heart rather than reacting
• Achieves Results/Process Orientation – takes action to implement decisions, follows culturally respectful processes that also produce results
• Develops Coalitions/Building a Trust-Based Relationship – builds partnership and networks to create results, demonstrates a commitment to customers and service, participating in open exchanges of experiences and culture
• System Transformation/Credible Champion – demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change, remains self-aware and maintains effective relationships

Skills and Abilities
• Ability to communicate effectively, both verbally and in writing, with all levels of the organization.
• Effective report-writing skills.
• Ability to lead groups, coach, and build team capacity.
• Ability to self-lead work and identify future priorities and goals.
• General knowledge of current healthcare issues and trends.
• Ability to exercise sound judgment and effective decision-making.
• Strong teamwork skills.
• Ability to work in a highly-structured, fast-paced, and sometimes stressful environment and to be motivated to continue improving it.
• Highly developed organizational skills and the ability to effectively coordinate multiple functions.
• Computer skills (i.e. MS Office programs and tools like Excel, Visio, and PowerPoint and knowledge of team site and web design and management).
• Adaptability and willingness to learn new things and work with minimal supervision.
• Effective scheduling and time management skills.
• Ability to respond to changing priorities and unforeseen circumstances.
• Experience working with/engaging physicians and community groups.
• Physical ability to perform the duties of the position.

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