Coordinator, Practitioner Billing

Coordinator, Practitioner Billing

Job Information
Author pmnationtalk
Date September 2, 2021
Deadline Open
Type Full Time
Company Interior Health Authority
Location Kamloops, BC
Category Coordinator
Client Interior Health Authority
Contact Information
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Community :KAMLOOPS

Position Summary

Our Financial Services department is seeking a Coordinator for Practitioner Billing located in beautiful Kamloops, BC.

About the role:

The Coordinator, Practitioner Billing is responsible for coordinating the accounts receivable, billing, and collections functions for Interior Health (IH) Practitioner Billing, including the management of designated staff. The Coordinator assists in the development and maintenance of accounts receivable systems and processes across the region. The Coordinator is also responsible for coordinating customer service support to all stakeholders regarding accounts receivable, billing, and collections functions.


• Coordinates customer service support to all stakeholders.

• Responsible for coordinating the accounts receivable, billing, cashier, and collection functions for IH.

• Responsible for planning, making recommendations, developing, and implementing accounts receivable systems and processes across IH. Provides and coordinates support for the billing/accounts receivable (A/R) functions.

• Provides leadership in order to facilitate the achievement of the mission, goals, and objectives of the Health Authority.

• Responsible for the selection, evaluation, development, discipline, and, if necessary, termination of staff. Negotiates essential service levels.

• Responsible for planning, approving, and implementing automations to affect bargaining unit jobs. Coordinates accounts receivable, billing, and cashier functions, ensuring processing efficiencies, audit controls, and appropriate accounting practices are followed.

• Accountable for fee schedule implementation, collection policy, and makes recommendations to support changes.

• Responsible for analyzing accounts and billing/revenue data and preparation of reports as assigned.

• Performs other related duties as assigned.


• Completion of a recognized accounting program, supplemented with Accounts Receivable Collection courses.
• Demonstrated computer skills, including Excel, in a complex, computerized environment.
• Five years of progressive management/supervisory experience in a unionized setting.
• Physician billing experience is an asset.

LEADS Capabilities
Demonstrates all LEADS Capabilities, in particular:
• Leads Self/Cultural Agility – self-awareness, demonstrates character; noticing and adapting to cultural uniqueness to create a sense of safety for all.
• Engages Others/Empathy – communicates effectively; listens with heart rather than reacting
• Achieves Results/Process Orientation – takes action to implement decisions, assesses & evaluates results, follows culturally respectful processes that also produce results
• Develops Coalitions/Building a Trust-Based Relationship – builds partnership and networks to create results, demonstrates a commitment to customers and service, participating in open exchanges of experiences and culture
• System Transformation/Credible Champion – demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change, remains self-aware and maintains effective relationships, shows courage and conviction in advocating for change for the betterment of Aboriginal people.

Skills and Abilities
• Demonstrated ability to lead, plan, direct, manage, and implement.
• Demonstrated ability to communicate effectively, including the ability to make presentations to groups.
• Demonstrated ability to anticipate, recognize, and meet customer needs.
• Ability to grasp customers’ perspectives and act as a trusted advisor, seeking ways to improve stakeholder satisfaction and build trust.
• Demonstrated ability to be effective in an environment subject to continuous change.
• Must be detail-oriented with accuracy.
• Ability to work with sensitive, confidential, and personal information while maintaining a high level of confidentiality.
• Proficiency with Microsoft Office suite of products (Word, Excel, Outlook, and PowerPoint).
• Demonstrated ability to function effectively in a highly dynamic environment. Excellent knowledge of complex, computerized systems and National MIS Standards.
• Physical ability to perform the duties of the position.

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