Customer Service Representative

Job Information
Author pmnationtalk
Date May 14, 2024
Deadline Open
Type Full Time
Company Lakeside Process Controls Ltd.
Location Mississauga, ON
Category Customer Service
Client Lakeside Process Controls Ltd.
Contact Information
human.resources@lakesidecontrols.com

Customer Service Representative

Lakeside Process Controls Ltd. (‘Lakeside’) is recognized as a market leader, providing complete automation solutions to a wide range of industries. Our capabilities in process management and industrial automation enable us to solve our customers’ process automation challenges, keeping their operations running safer.

Our solutions range from devices that measure and relay diverse physical and chemical conditions, devices that control flow of materials, networks that transmit event-related information, to process control systems that collect information and trigger necessary actions to ensure continued operations.

Lakeside’s success is due to its exceptional people. Our skills and passion for our work is the key to our strong business results. Our commitment to a culture of integrity, teamwork and collaboration is what drives our continued and sustainable growth.

We seek individuals who are engaged, capable and committed to continuous improvement.

If this sounds like you, apply today and discover your potential with Lakeside!

What you will be doing in the role of Customer Service Representative:

Your responsibilities may include, but are not limited to:

  • Acting as a main point of contact for customers
  • Accurately entering data into the order entry system, ensuring all items are accounted for
  • Ensuring fulfillment of orders using established procurement procedures
  • Following up with customers, suppliers, and carriers regarding orders, expediting as necessary
  • Reviewing and revising orders when necessary
  • Maintaining correspondence with customers through email, portals, status reports and phone calls
  • Assisting and collaborating with sales team, other Lakeside teams, vendors, etc. to ensure that customer needs are fulfilled while satisfying Lakeside’s policies, initiatives, and business goals
  • Assisting with team’s product returns from the point of customer request through to completion
  • Filing and documenting as appropriate.
  • Providing feedback on the efficiency of the customer service process/internal processes and procedures.

Knowledge and skills required for the role:

  • University Degree or College Diploma
  • One to Two (1-2) years’ of customer service and or/purchasing experience
  • Previous order entry experience
  • Strong interest in customer service, building customer relationships and exceeding customers’ needs
  • Strong analytical and problem-solving skills
  • Highly organized with strong multi-tasking and time management abilities
  • Ability to work effectively both independently and in a team environment
  • High level of accuracy and detail with error-free orders
  • Working knowledge of MS Office computer application (Word, Excel, Outlook)
  • Ability to understand current tools in detail and use them in an efficient manner
  • Entrepreneurial work ethic

What we give YOU!

  • A competitive compensation package
  • An RRSP matching program
  • A comprehensive medical, dental and vision coverage plan
  • Ample time off throughout the year
  • A work from home program
  • A structured training and development program
  • Opportunity to participate in Lakeside’s Wellness Program – a recipient of Benefit Canada’s Best In-Class Wellness Programming for organizations under 1000 employees!!

Lakeside Process Controls Ltd. is committed to employment equity and welcomes diversity.  We believe strongly in celebrating the different perspectives and experiences that come along with having a diverse network of employees, and encourage applications from all qualified individuals, including: persons with disabilities, Indigenous persons, women, and members of visible minorities.

If you require accommodations to complete an application, please contact Human Resources at human.resources@lakesidecontrols.com and we will work with you to meet your accommodation needs.

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