Critical Tasks and Expected Contributions/Results:
- To handle all inbound calls to ensure a clear understanding in order to minimize any potential dissatisfaction, complaints and attrition
- To meet and exceed call quality guidelines.
- To take ownership of customer problems and ensure they are resolved to the delight of the customer
- To meet daily call volumes and achieve abandonment rate and all other key KPI’s as agreed in the Service Level Agreements
- Other tasks as assigned
Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.
When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.