Customer Service Representative Supervisor

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Customer Service Representative Supervisor

Job Information
Author EmranYSheikh
Date November 11, 2022
Deadline November 08, 2023
Type Full Time
Company Heys International Ltd.
Salary $21.00 - Per Hour
Location Mississauga, ON
Category Supervisor
Contact Information

Education: College/ Technical School

Experience: 1 year

Wages: $21/hr for 30 hrs/week

Address: 333 Foster Cres, Suite 1, Mississauga ON L5R4E5

Employment groups: Underrepresented groups

Time zone: EST Canada ON.

* Lead, coach, assign and examine the team daily customer service tasks on daily basis.
* Regularly monitor team performance and address or escalate shortfalls.
* Responsible for ensuring the teams are properly trained to execute the efficient performance.
* Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction.
* Monitor and assist agreed service levels and identify the root cause when targets are not met, advise management of potential service failures and/or trends.
* Ensure customer requests are being handled by the associates timely, precisely and efficiently.
* Improve submitted data quality through compliance checks and synchronizing with other working divisions.
* Settling workplace conflicts and recognizing if training is required.
* Carry out tasks like subordinates.

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