Fulfillment Supervisor

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Fulfillment Supervisor

Job Information
Author pmnationtalk
Date April 22, 2021
Deadline Open
Type Full Time
Company Express Scripts Canada
Location St. Louis, Missouri, United States of America
Category Supervisor
Client Express Scripts Canada
Contact Information
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As an Operations Supervisor on this Express Scripts team you will be responsible for day-to-day operations of a team of fulfillment representatives, technicians, and pharmacy clerks who work together to ensure our patients receive timely and accurate medication shipments.

What you’ll do:

  • Manage and improve productivity performance standards across team
  • Plan and direct work flow and project assignments
  • Develop, track and monitor employee’s safety, compliance to quality, service and production standards
  • Assist Pharmacy senior leadership team in monitoring prescription turnaround time and costs to ensure compliance with cost to fill goals
  • Address staff concerns and day to day operational, system, customer service, quality, and professionalism issues
  • Responsible for team’s adherence to employment policies and corporate values
  • Work hands on in production as needed
  • Recognizes, recommends, and implements operational process improvements
  • Assist Pharmacy senior leadership team in analyzing operations and overall efficiencies of the pharmacy
  • Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve
  • Participate in the hiring process and training
  • Represent pharmacy operations in cross-functional meetings and projects

What you’ll need to be successful:

  • High school diploma or GED required, BA/BS degree preferred
  • 3+ years relevant operations experience (i.e., pharmacy, warehouse, distribution, production, manufacturing, or engineering)
  • 2+ year leadership experience or in depth exposure to coaching and leading a team preferred
  • Must be eligible to maintain a pharmacy technician license issued through the Missouri State Board of Pharmacy
  • Demonstrated leadership skills and the ability to effectively develop, train and coach less experienced team members
  • Knowledge of lean or process improvement methodologies
  • Excellent oral and written communication skills
  • Ability to adapt in a dynamic work environment, make independent decisions
  • Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions
  • Willingness to work a flexible schedule for peak times
  • Ability to monitor daily operations of a unit and actively assist or provide direction to subordinates
  • Willingness to work on the production floor with your team as needed while maintaining supervisor duties
  • Ensures that projects are completed on schedule following established procedures
  • General PC knowledge including Microsoft Office, Internet, and email
  • Experience with a hand held tracking system and Oracle software preferred

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

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