Health Service Director, Laboratory Operations – Ih West

Health Service Director, Laboratory Operations – Ih West

Job Information
Author pmnationtalk
Date January 10, 2021
Type Full Time
Company Interior Health Authority
Location Flexible, BC
Category Medical / Health
Client Interior Health Authority
Contact Information
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Community :FLEXIBLE
Facility :FLEXIBLE
Position Summary

Located in the Southern Interior of BC, the Interior Health West region, also known as the Thompson Cariboo Shuswap (TCS) is filled with spectacular beauty, agricultural abundance, and historic richness. This region serves a population of approximately 220,000 and is made up of amazing communities that include Kamloops, Williams Lake, 100 Mile House, Lillooet, and Merritt along with many others to choose from. This position may be located anywhere within this great TCS region.

About the role:

The Health Service Director, Laboratory Operations functions as a leader, mentor, and change agent, and is responsible for the planning, coordination, implementation, evaluation, monitoring, and strategic initiatives of Laboratory Services within the assigned health service area in accordance with IH Laboratory recognized standards, policies, and objectives. The Health Service Director consults with sites on the acquisition and management of human and physical resources, including hiring, performance management, disciplining, and termination of employees as appropriate and the development of appropriate policy and procedures, goals, objectives, and standards. The Health Service Director maintains a safe and effective service delivery in a cost effective manner and the constant improvement of efficiency and effectiveness of the service are elements of the role across their assigned area. In consultation with the IH Clinical Director of Laboratory Services, Program Director, Laboratory Services, other Health Services Directors, Laboratory Operations, and other stakeholders, this position leads laboratory strategic and tactical planning and provides recommendations, advice, and council to clinical and medical leaders regarding laboratory services.


  1. Manages laboratory services by planning, coordinating, monitoring, implementing, and evaluating all aspects of services based on the clinical and operational needs throughout the assigned area.
  2. Develops and implements goals, objectives, standards, policies, and procedures for laboratory services that support the assigned area’s short- and long-term strategic plans.
  3. Ensures safe, quality service is delivered and cost efficiency, consistency, and standardization are achieved.
  4. Provides direction for optimized services for the assigned area and ensures that laboratory services comply with current legislation, professional standards, and organizational policies.
  5. Keeps abreast of advances in technologies related to laboratory operations, evaluates, and makes recommendations as appropriate.
  6. Provides leadership for clinical practice by seeking out and identifying best practice in patient care and ensuring the appropriate structure, system processes, and culture are in place to facilitate ongoing development of a best practice model of care.
  7. Collaborates with medical and clinical staff in developing responsible, high quality diagnostic and patient care programs.
  8. Manages assigned area laboratory staff in performing duties such as recruiting, hiring, disciplining, and termination as required. Provides mentoring and coaching to Laboratory Practice Leaders as required. Completes performance evaluations and prepares staff development and training plans.
  9. Participates in labour relations activities as required. Interprets collective agreements and legislation in consultation with Human Resources.
  10. Plans, organizes, and monitors the workload of the Laboratory Service in the assigned area to ensure efficient patient care. Advises on the allocation of resources and service modalities.
  11. Manages financial resources by preparing the budget for approval, monitoring the budget, identifying variances, and taking corrective action required in order to maintain fiscal responsibility and accountability.
  12. Promotes and supports a Total Quality System for Laboratory Services.
  13. Promotes and participates in quality improvement initiatives, risk management, and occupational health and safety programs for laboratory services.
  14. Plans and implements new programs and improvements to existing programs on an IH-wide basis to ensure the delivery of the highest quality of service possible within existing resources.
  15. Develops and submits ongoing capital expenditure plans on an IH-wide basis to ensure the service is supported by appropriate technology.
  16. Initiates and coordinates the compilation of service statistics. Submits statistics as required.
  17. Performs a minimum of one visit to each assigned laboratory site annually.
  18. Represents the department on multidisciplinary committees and at external events such as conferences and IH planning groups.
  19. Coordinates risk management activities within the assigned area ensuring programs are in place to monitor the quality of service, identify potential areas of risk, and take corrective action.
  20. Performs other related duties as assigned.


  • Graduation from an approved training program for Medical Laboratory Technologists.
  • Post-graduate training in business, leadership, or health administration. A Master’s degree in Health Services Management, Leadership, or another related field is preferred.
  • A minimum of seven to ten years of clinical experience working in laboratories, with at least five years of supervisory and management experience.
  • Current registration with the Canadian Society of Medical Laboratory Science (CSMLS).

LEADS Capabilities
Demonstrates all LEADS Capabilities, in particular:

  • Leads Self/Cultural Agility – self-awareness, demonstrates character; noticing and adapting to cultural uniqueness to create a sense of safety for all.
  • Engages Others/Empathy – fosters the development of others, communicates effectively, builds effective teams, listens with heart rather than reacting
  • Achieves Results/Process Orientation – sets direction, strategically aligns decisions with vision, values & evidence, accepting that use of process orientation and a ‘good relationship’ are concrete deliverables.
  • Develops Coalitions/Building a Trust-Based Relationship – builds partnerships & networks to create results, demonstrates a commitment to customers & service, navigates socio-political environments, building personal relationships in addition to professional ones, participating in open exchanges of experiences and culture
  • System Transformation/Credible Champion – demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change, remains self-aware and maintains effective relationships, shows courage and conviction in advocating for change for the betterment of Aboriginal people.

Skills and Abilities

  • Demonstrated ability to lead, plan, organize, manage, and supervise staff.
  • Demonstrated ability to communicate effectively, both verbally and in writing, with all levels of management and staff.
  • Demonstrated ability to guide individuals towards the vision of IH and Laboratory Services while fostering teamwork and commitment to excellence.
  • Demonstrated ability to effectively manage and support change in accordance with Laboratory Service goals.
  • Demonstrated ability to identify variances and implement strategies that lead to desired outcomes.
  • Must demonstrate a high degree of skill in negotiating, problem solving, conflict management, and communication.
  • Demonstrated ability to establish and maintain effective working relationship with superiors, medical staff, colleagues, patients, and the public.
  • Demonstrated ability to work under pressure with frequent interruptions and time constraints.
  • Demonstrated ability to plan, implement, and manage projects.
  • Physical ability to carry out the duties of the position.
  • A valid BC Driver’s License and the ability to travel.

Interior Health is committed to increasing its Aboriginal workforce representation and ensuring that we have Aboriginal Peoples at all levels of the organization. We understand the value of building an Aboriginal representative workforce as an important step in meeting the healthcare needs of Aboriginal Peoples. We invite all applicants who identify as having Aboriginal ancestry (First Nations, Metis, Inuit) to include the information in resumes and cover letters.

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