Help Desk Specialist 183-21-1

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Help Desk Specialist 183-21-1

Job Information
Author pmnationtalk
Date October 13, 2021
Deadline October 27, 2021
Type Full Time
Company Six Nations of the Grand River
Location Ohsweken, ON
Category Art Administration
Client Six Nations of the Grand River
Contact Information
[email protected]

HELP DESK SPECIALIST 183-21-1
COMPUTER SERVICES, CENTRAL ADMINISTRATION
Contract

Applications will be received by Six Nations of the Grand River and Grand River Employment & Training (GREAT) up until 4:00 p.m. EST, Wednesday, October 27, 2021 for the Help Desk Specialist with Computer Services, Central Administration Department.  The Six Nations of the Grand River Application for Employment Form, Job Posting and Job Description are available for printing from the www.greatsn.com website.  Online applications accepted through https://www.vscyberhosting.com/sixnations/.. NO LATE APPLICATIONS ACCEPTED. Applicants from Six Nations and other First Nations will be given preference to deliver programs and services in a First Nations community.

JOB SUMMARY: The Help Desk Specialist reports to and works under the direction and supervision of the Director of Computer Services. The Help Desk Specialists provides technical support to clients experiencing computer hardware and software issues. They respond to queries, isolate problems, troubleshoot issues and implement solutions. The Help Desk Specialist will provide fast and effective support to our clients.

The role will provide and technical assistance to the Director of Computer Services related to the implementation of the goals and objectives of the Six Nations Computer Services Department; while working within the policies and procedures established by Six Nations of the Grand River Elected Council.

Type Contract
Closing Date  October 27, 2021
Term: 1 year
Hours of Work  35 hours per week
Wage TBD

BASIC QUALIFICATIONS:

  • Bachelor’s degree in Computer Science, Information Technology or similar field, A Community College Diploma in Information Technology or a closely related field.
  • 3+ years working as a Help Desk Specialist.
  • Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors.
  • Knowledge of computer software systems, including databases, office applications and operating systems.
  • Excellent analytical and diagnostic skills
  • Demonstrated experience with MS Office, including Word, Excel and Outlook.
  • Ability to conduct research on the Internet and in archives.
  • Excellent organizational, written and verbal communication skills.
  • Excellent interpersonal and customer service skills.
  • Ability to maintain a calm demeanor in difficult situations.
  • Understands the importance of confidentiality and ability to work with tact and discretion.
  • Knowledge of the Six Nations of the Grand River community and culture.

SUBMISSION PROCEDURE: (Choose one method ONLY):

Method #1:  Online

  1. Please visit: https://www.vscyberhosting.com/sixnations/ to access our job board and follow the directions to apply.
  2. Please ensure all required documents are provided/uploaded with your application package, which include:
    1. Cover letter including your band name and number (if applicable). Please indicate in your letter how your education and experience qualifies you for this position.
    2. Recent resume clearly identifying that you meet the Basic Qualifications of this position as stipulated above.
    3. Copy of your education diploma/degree/certificate and transcript.
  3. If you have any questions or need assistance please reach out to Melissa Stefureak, Staffing Officer at 519-445-2223 ext 5727 or via email at [email protected].

Method #2: GREAT – Applications must include all of the following:

  1. Printed, filled in and authorized Six Nations of the Grand River Application for Employment Form.
  2. Cover letter including your band name and number (if applicable). Please indicate in your letter how your education and experience qualifies you for this position.
  3. Recent resume clearly identifying that you meet the Basic Qualifications of this position as stipulated above.
  4. Photocopy of your education diploma/degree/certificate and transcript.
  5. Place all documents listed above in a sealed envelope and mail to or drop off at:

Help Desk Specialist – Contract – 183-21-1
c/o Reception Desk
Grand River Employment & Training (GREAT)
P.O. Box 69, 16 Sunrise Court
Ohsweken, Ontario  N0A 1M0

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