Intake Services Worker

Intake Services Worker

Job Information
Author pmnationtalk
Date June 17, 2020
Type Full Time
Company Ontario Native Women’s Association
Location Thunder Bay, ON
Category Social Services
Client Ontario Native Women’s Association
Contact Information
Applicants are asked to apply in confidence through our website (


Intake Services Worker

Thunder Bay, Ontario

POSITION SUMMARY: The Ontario Native Women’s Association is currently accepting applications for a full time position of Intake Services Worker in Thunder Bay, ON


The Ontario Native Women’s Association (ONWA) is a not for profit organization that empowers and supports Indigenous women and their families in the province of Ontario.

ONWA encourages the participation of Indigenous women in the development of Federal, Provincial, Municipal/Local government policies that impact their lives and ensure issues affecting Indigenous women and their families are heard at key government tables.

ONWA is committed to providing services that strengthen communities and guarantees the preservation of Indigenous culture, identity, art, language and heritage. Ending violence against Indigenous women and their families and ensuring equal access to justice, education, health, environmental stewardship and economic development, sits at the cornerstone of the organization. ONWA insists on social and cultural well – being for all Indigenous women and their families, so that all women, regardless of tribal heritage may live their best lives.


The Intake Services Worker will provide trauma-informed, culturally grounded, wholistic services that provide a safe space for Indigenous women to connect to services. The Intake Services Worker will be the primary contact person for all incoming service requests. The position requires extensive knowledge of a centralized intake process, screening, coordinating access and response for immediate needs, brief services, and internal/external referrals to specific service needs. The worker will provide intake and assessment, liaison services with community resources, and linkages to supportive services within the Province including a full range of cultural interventions, practices and ceremony that assist Indigenous women and their families with addressing recent and historical trauma, mental health, and healing and wellness needs.


  • Minimum degree, is preferred, and/or diploma in Social Work, Indigenous Studies, or and/or Social Sciences
  • Minimum 3 years’ experience working with Indigenous women delivering trauma, mental health, violence against women, justice, addiction, and family-based services
  • Minimum 3 years’ experience in supporting Indigenous women in advocacy, justice, and crisis response
  • Responding to numerous provincial requests from community members, referents, and other service providers on a daily basis
  • Ensuring that all requests are processed through screening and waitlist criteria in a timely manner
  • Specialized knowledge, service navigation, and training in trauma care, mental health and wellness, family-based care, VAW, child welfare, justice services, addiction and traditional healing
  • Proven comprehensive understanding of case management and supportive counselling practices
  • Strong ability to establish liaison with other social service providers and resources within the community
  • Thorough knowledge on intake practices both internally and externally
  • At the referral stage, where ONWA’s services cannot meet the community member’s needs, making recommendations and/or referring person/agency to alternative services and assisting in this linkage
  • In-depth awareness of anti-human trafficking, sexually trafficked women, systemic violence, racism, and oppression of Indigenous women
  • Proven work experience in crisis support and ability to mediate conflict
  • Ability to work from a strength-based, trauma-informed, and community member centered approach
  • Knowledge of gender based analysis theory and methodology and a strong understanding of gender-based violence from an integrated feminist, anti-racist, anti-oppressive perspective is required
  • Excellent oral and written communications
  • Excellent knowledge in data tracking and statistical reporting
  • Strong organizational, project management and time management skills
  • Experience working on a collaborative team
  • Able to manage many conflicting priorities simultaneously, with the ability to prioritize
  • Knowledge and working of not for profit Indigenous organizations
  • Must be willing to work flexible hours as needed to provide services and crisis response to community members as needed
  • Demonstrated ability to work independently with minimal supervision
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and other computer software
  • A cellular phone and internet access is required for this position
  • Valid G Class Driver’s License and access to a reliable vehicle with appropriate insurance.
  • Valid current vulnerable sector criminal records check, reliable cell phone and 1st Aid/CPR.
  • Ability/willingness to travel.


  • Inter Cultural Competency Informed – Understands to incorporate a personal responsibility to increase sensitivity, awareness and implementation of ONWA’s cultural teachings and organizational practices in both professional conduct and work-related deliverables.
  • Indigenous Gender-Based Analysis Informed – Understands to incorporate an intersectional approach to gender, race and discrimination and subsequent intergenerational impacts affecting Indigenous women and their families.
  • Trauma-Based Practice Informed – Understands to incorporate a trauma-informed approach to recognize and respond to all forms of trauma and the necessity of supporting Indigenous women in a culture of tradition and safety in her healing journey.
  • She is Wise Leadership Informed – Understands to incorporate the Four Agreements within daily responsibilities and combined with ONWA’s cultural teachings contribute to the empowerment and leadership of Indigenous women within their communities.


  • Respond to numerous phone calls from community members, referents, and other service providers on a daily basis
  • Provide thorough intake services to community members which includes assessment, developing safety plans/plan of care, short and long term planning, supportive counselling and follow up services, and ensure wrap around supports
  • Contact community members and/or referents to coordinate all aspects of intake, assessment, and system navigation
  • Referrals to organizations/agencies to meet community member’s identified needs and ensuring all documentation that is required is completed efficiently and in a timely manner
  • Coordination with community member to ensure criteria is met to navigate systems
  • Provide and/or coordinate treatment readiness services to community members where supports are not identified
  • Work collaboratively with internal supports/programs of ONWA to identify needs for plans of care and goal planning
  • Ability to identify uniqueness of each community member and identifying needs, assessments, and consultation according to the specific needs identified by community member
  • Work in collaboration with the Brief Services Worker to provide immediate supports to community members
  • Provide trauma informed intake practices to Indigenous women connected to human trafficking, justice system, violence against women, addiction, mental health and wellness, family-based care, traditional healing, and those impacted by violence and trauma
  • Provide support, advocacy, referrals and connections to woman and community resources as needed
  • Increase and provide access to cultural and traditional interventions, supports, and wholistic services
  • Educate, guide and support women to meet immediate needs and assist in navigation of multiple systems and services
  • Respond appropriately and in a timely manner to intakes, requests, and assistance within a Provincial scope , including assessing level of risk and behaviors
  • Provide accompaniment to women as required including transportation as needed
  • Identify service delivery and community member contact documentation in a timely and professional manner
  • Maintain intake forms, data, and related documentation to assist Indigenous women and their families
  • Promote the Centralized Intake Office using a variety of methods to bring awareness within the province
  • Collect community member data, and ability to provide funder reports and statistic accurately and on time
  • Provide training to employees, colleagues, community members, and support services
  • Consistently evaluate the program to ensure service delivery
  • Work collaboratively with all team members, community services and supports
  • Other duties as assigned.


  • Complete monthly reports and submit to Manager and/or Director when required
  • Complete quarterly reports on or before the requested due date.
  • Complete reports to funders as required.
  • Complete and attend supervisions with Manager and/or Director on a regular basis
  • Complete up to date data tracking, written reports and case notes that are in alignment with ONWA policies and procedures
  • Other reports or admin work as assigned.


  • Promote the program within the community.
  • To adhere to professionalism in representing the organization at all times and maintain good communications.
  • Liaise with other community services, agencies to ensure wrap around supports
  • Respond to requests in a respectful and timely manner.


  • Adhere to the Policies and Procedures as set by the ONWA
  • Representation on committees as required for the enhancement and benefits of ONWA’s programs
  • To network and promote ONWA and all ONWA related programs.
  • Complete relevant training and maintain competent data input, best and promising practices, new programs, and/or agencies that would assist Indigenous Women
  • Maintain knowledge of new and emerging trends inclusive of substance misuse, mental health, health care, justice, violence against women, and supportive systems/issues
  • The completion of functions outlined in the description and the achievement of goals set to a high level
  • Attendance and conduct at work according to the requirements of the ONWA’s Personnel Policy
  • Adherence to the Code of Ethics, and positive relationship building.


To execute duties and responsibilities outlined in the job description.


The Intake Services Worker will be directly accountable to the assigned Branch Manager for the proper completion of the functions outlined in the job description.

As Indigenous leaders, ONWA is continuing full operations including hiring, while working from home, as supporting our community members is a priority. ONWA is scheduling all interviews, providing all training, onboarding and orientation for new employees, through the use of virtual tools. We will continue to accommodate remote and home based work arrangements in an effort to keep our ONWA employees healthy and safe.

Applicants are asked to apply in confidence through our website (

Indigenous Women are particularly encouraged to apply.

Only those applicants granted an interview will be contacted.

A job description is available upon request.

We welcome applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

ONWA offers a very competitive compensation package including full benefits,

generous vacation allowance and savings plan.

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