Manager, Digital Patient Solutions

Manager, Digital Patient Solutions

Job Information
Author pmnationtalk
Date January 10, 2021
Type Full Time
Company Interior Health Authority
Location Kelowna, BC
Category Medical / Health
Client Interior Health Authority
Contact Information
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Community :KELOWNA
Position Summary

Interior Health is looking for a permanent full time Manager, Digital Patient Solutions to join our Information Management & Information Technology (IMIT) team at our Kelowna Warehouse (Reids) in beautiful and sunny Kelowna, B.C.!

About the Role:

The Manager, Digital Patient Solutions is responsible for identifying, planning, implementing and supporting applications and electronic processes that enable patients to access their electronic medical record information (Patient Portal), and to access Interior Health services through digital methods. The Manager provides leadership, support, training, and expertise to members of the IMIT Digital Patient Team as well as the stakeholders of the respective portfolio.

As part of the IMIT Management and Leadership Team, the Manager provides direction and leadership in the respective areas for utilization, quality improvement, system enhancement, project management, change management, and operation. The Manager provides advice and recommendations to the IMIT Leadership Team and other management groups in Interior Health (IH) concerning the application of information systems technology to meet patient, clinical and operational requirements.

We are looking for someone to be an advocate of the patient and advocate for technology. This role supports digitization opportunities to help support our patient’s access our health care services and their health information.

Some Key Duties may include:

  1. Manages the activities of the IMIT Digital Patient team by performing duties such as:
    • Coordinating daily work activities of the staff within the department by establishing work schedules and priorities, assigning tasks, assessing workload priorities, and communicating with other staff/ departments.
    • Maintaining timekeeping/payroll documentation and performing other related duties such as scheduling for relief staff, authorizing overtime, and arranging vacations in accordance with established procedures.
    • Hiring staff by reviewing applications, conducting interviews, checking references, on boarding new staff, disciplinary action, and termination, as required.
    • Evaluating employee performance, determining related training and orientation requirements, and facilitating employee personal and career development.
    • Providing direction and coaching to team members to meet organizational needs and expectations.
  2. Interprets and administers collective agreements covering all bargaining unit employees, investigates and responds to routine and confidential employee issues and participates in grievance investigation and response, and attends third party hearings with a representative of the employer.
  3. Coordinates and manages the activities to support the Patient Portal and other digital patient applications within IMIT, including new project implementations, software updates, development of application-specific training materials, and support of the applicable application software.
  4. Undertakes complex, integrated clinical and technical projects from development to analysis to post-implementation evaluation and review. This includes full accountability for all requirements gathering, research, business process review and design, procurement, gap/fit analysis, product testing, risk methodologies, systems implementations/upgrades, timeline development, stakeholder engagement, risk analysis/mitigation, communication, change management, and issue management strategies. Undertakes all aspects of project management including budget development tracking and reporting to sponsors and/or steering committees.
  5. Assists the Regional Manager, Enterprise Applications & Primary Health Care Systems with development and management of operating and capital budgets for the support and implementation of the Digital Patient Solutions portfolio.
  6. In conjunction with related business departments such as Health Records and Registration, develops policies, standards, and procedures including quality assurance and improvement activities relating to these applications and supporting processes.
  7. Performs other related duties as required.

Some of the Benefits of Joining Interior Health:

An attractive remuneration package in keeping with your qualifications and experience and excellent career prospects awaits the right candidate. In addition to a competitive wage, we offer a total compensation package! We have one of the best benefit package and pension plans in Canada. In addition to Medical, Dental and Extended Health coverage, we offer paid annual vacation starting at 4 weeks (20 days) up to a maximum of 7 weeks (35 days). We also offer an attractive (defined benefit) employee pension plan, disability and life insurance, and options for maternity &/or paternity leave top-up.

Make a difference. Love your work. Apply today! Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces….Be part of a dynamic team!


Education, Training, and Experience

  • A Bachelor’s degree in Computer Science, Health Information Systems, or a related discipline or an equivalent combination of experience and post-secondary education.
  • A minimum of five years of experience in healthcare information systems including responsibility for planning, project management, systems implementation and analysis, staff development, and supervision.
  • Or an equivalent combination of education, training and experience.

Skills and Abilities

  • Detailed understanding of the functions, processes, and integration of information systems in the healthcare sector.
  • Demonstrated ability to manage staff and work collaboratively in a team environment.
  • Demonstrated ability to communicate effectively both verbally and in writing with all levels of staff and management.
  • Demonstrated ability to manage vendor relationships.
  • Demonstrated ability to plan, lead, direct, prioritize, and review related application/project implementation.
  • Demonstrated ability to problem-solve and develop solutions as required.
  • Demonstrated ability to function effectively in a highly dynamic, fast-paced, continually-changing environment.
  • Physical ability to perform the duties of the position.
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