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Date: Oct 4, 2021
Location: Waterloo, CA
Company: Wilfrid Laurier University
Date: October 4, 2021
Department: Information and Comm. Technologies
Job Type: Continuing
Full-time/Part-time: Full Time (>=1249 hrs/year)
Reports to: Manager, ICT Infrastructure
Employee Group: WLUSA
Application Deadline: October 22, 2021
Requisition ID: 2628
Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact. With a commitment to Indigenization and commitment to equity, diversity, inclusion, Laurier’s thriving community has a place for everyone.
Laurier has more than 19,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well as a location in Kitchener. The university is committed to providing an inclusive workplace and employing a workforce that is reflective of local and national demographics. Our locations are situated on the traditional territories of the Neutral, Anishnawbe, and Haudenosaunee peoples. We recognize the unique heritages of Indigenous peoples and support their intentions to preserve and express their distinctive Indigenous cultures, histories, and knowledge through academic programming and co-curricular activities. Laurier’s Centre for Indigegogy is one example of how Laurier honours Indigenous knowledge.
The primary responsibility of the Network Technician is to assist in the support and maintenance of the university network and telecommunications infrastructure.
The network infrastructure supports data, voice, video conferencing, streaming and other communication transmissions between campus locations and the Internet. The infrastructure consists of, but is not limited to:
• Network hardware such as routers, switches, gateways, firewall/IPS, wireless management, VoIP, and monitoring/notification equipment.
• Physical and telecom room hardware such as fibre, copper, racks, and uninterruptable power supplies.
• Emerging technologies relating to next generation firewall, wireless connectivity and other technologies that support the academic advancement of the university.
The incumbent works with the Network Engineers troubleshoot various issues ranging from wireless connections, to cabling, to power supply replacement in switches.
The incumbent works with the Network Engineers in installation and management of equipment such as, but not limited to network switches, wireless access points, patch cabling, cross connects, and telephones. The incumbent will also assist other ICT staff for the installation, maintenance and support of various equipment such as OneCard doors/vending and network connected AV displays.
Under the direction of the Network Engineers, the incumbent shares in the responsibility of daily monitoring and maintenance of the both the network and the telecommunications infrastructure. The incumbent is also expected to maintain accurate up-to-date records, maintain various network related procedures and instructions, and collaborate with the network engineers in daily tasks.
There are often frequent interruptions, requiring flexibility and the ability to multitask. As this is a 7×24 operation, the Network Technician will occasionally be required to work outside of normal business hours.
Network Support and Operations
• Assists the Network Engineers assigning IP addressing, back-end switch configuration /port configuration, vLAN, internal protocols
• Works with Network Engineers on campus installations, upgrades, maintenance and support of network equipment, such as but not limited to, switches, core network equipment, routers, firewall, wireless
• As escalated by other ICT staff, troubleshooting of network issues from client computer through to Internet and internal based services such as email, file services and printing, and escalates to Network Engineer when required
• Assists in maintaining accurate and up-to-date network configuration documentation such as but not limited to procedures, standards, guidelines and instructions in accordance with established university practices and policies
• Supports Residential Network with assistance as required from the Network Engineers, includes monitoring of wireless arrays and infrastructure
• Daily monitoring and maintenance procedures on the network infrastructure
• Telecom closet installation, maintenance and support, Switch configurations, fibre patching, cable management, data records, UPS, power stack/cascade cable, cross connect, vertical wiring.
• Performs troubleshooting on telecommunications issues, and escalates to Manager or vendor of record as required
• Assists with telephone deployment and testing both on the VoIP and PBX infrastructure.
• Assists in the deployment of specialized equipment such as, but not limited to AV displays and other network attached devices
• Acts as support for the phone system for aspects such as, but not limited to, voice mail box password creation, resets, modifications, and cross connections
• Assists in maintaining accurate and up-to-date telecommunications configuration documentation such as but not limited to procedures, standards, guidelines and instructions in accordance with established university practices and policies
• Complies and assists with the development and enforcement of policies and procedures relating to governance, compliance and regulatory requirements
• Assists with data collection for specific audit requests
• Implements and enforces industry standard best practices in configuration and connectivity to maintain a secure network environment
• Assists with the development and deployment of security policies to the firewall and other networking equipment
• Working with contractors and vendors to ensure infrastructure is installed and meets requirements
• Lead and co-ordinate network assessment surveys with student workers
• University Degree and 3 years related experience
• CCNA, Net+, or MCSE certifications (or equivalent) preferred;
• Experience in supporting and maintaining medium to large networked environments with Cisco equipment;
• Familiar with cable plant wiring /cable standards such as TIA 568, USOC, TIA 568 A/B, IBDN, BICSI, etc;
• Ability to trace or repair circuits using tools such BIX, 66 Punch down, Wire Wrap, line testers;
• Thorough understanding of the OSI model and how it relates to troubleshooting and resolving unique network issues from the physical to the application layer;
• Experience working with AC, DC voltages, DCE, DTE devices;
• Experience in installing and repairing TDM, digital, analogue and IP devices, and PBX;
• Analytical problem solving skills;
• A sound knowledge of Microsoft operating systems
• Knowledge and experience in computer productivity applications (Adobe, Microsoft Office suite);
• Sound knowledge and experience with computer hardware and software, including configuration and troubleshooting;
• Knowledge of data networking (TCP/IP, DHCP) and Network Access Control (NAC);
• Ability to support computer hardware;
• Ability to maintain web pages;
• Sensitive to tight time frames for repairs/maintenance so as to reduce network services downtime;
• Strong organizational skills, accuracy and attention to details;
• Ability to work independently and as a member of a team;
• Deals with difficult situations with tact and diplomacy seeking to resolve problems;
• Ability to access equipment in awkward locations;
• Ability to lift objects (50 lbs), climb ladders within enclosed spaces and sometimes hazardous environment conditions;
• Ability to work in, and adapt to, a rapidly changing and highly technical environment;
• Valid drivers licence.
Position Grade: SH-09
Rate of Pay: $37.43 – $44.02 per hour
Hours of Work: This is a full-time, continuing position. The hours of work for this position are 8:30 a.m. to 4:30 p.m., including a one (1) hour unpaid meal period, Monday to Friday. As this is a 7×24 operation, the Network Technician will occasionally be required to work outside of normal business hours
Job Evaluation Factor Scores:
|WLUSA/WLU Job Evaluation Factors||Score|
|Education and Experience||
|Applied Reasoning and Analytical Skills||
|Co-ordination and Planning||
|Responsibility for Others||
|Impact of Decisions||
|Multiple Demands and Priorities||
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