Reporting to the Senior Manager of Health Clams and Administration, the Operations Advisor, using agile principles, will identify and implement new processes and tools to optimize service delivery, drive value to Express Scripts Canada (ESC) clients and achieve financial targets for ESC This role will identify and oversee the development of new initiatives into fully supported products; analyze user requirements, procedures, and problems to automate processing or to improve existing systems, driving decisions to ensure that business needs are prioritized. In this role, the successful candidate will support the creation and maintenance of forecasting tools for oversight of key performance indicators, identification of emerging trends and opportunities to mitigate risk and improve service. The Operations Advisor will also develop and manage UAT processes by ensuring the adherence to test strategy and protocols throughout lifecycle of user acceptance testing. As part of this team, the Operations Advisor is responsible for developing and maintaining processes required for oversight of end to end tracking of all workload from time of receipt, through various stages of processing to final completion. The Operations Advisor will ensure the access to required data and reporting to enable data driven decisions that will create efficiencies for ESC while delivering superior results to ESC Clients. This role will perform and lead any impact analysis and corrective measures following the identification of process and/or system related defects. The Operations Advisor will actively engage with internal and external stakeholders, including ESC Clients as required to coordinate and present information and status updates on in-progress work and projects as required.
Express Scripts Canada is a Cigna company
Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.
About Express Scripts Canada
Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada’s leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.
It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.
We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.
We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.
We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.
If you require accommodation in completing the online application process, please email: [email protected] Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.