Partner Services Associate

Partner Services Associate

Job Information
Author alnationtalk
Date November 26, 2022
Deadline Open
Type Full Time
Company Canadian Red Cross
Salary $42,473 - $53,091 - Annual
Location Kelowna, BC
Category Others
Client Canadian Red Cross
Contact Information
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Title: Associate, Partner Services
Location: Kelowna, BC
Type of contract: Permanent, Full time
Salary band: $42,473 – $53,091 annually /$23.34 – $29.17 hourly

The CRC also offers:

  • Vacation, paid holidays, life and mental health wellness days
  • Benefits and Advantages Health, Dental & Vision, 100% employer paid
  • Registered Pension Plan with Employer contribution
  • Group Registered Retirement Savings Plan
  • Employee Assistance Program (EAP) for employees that include: professional counseling and online wellbeing resources, support for family, financial, career and legal issues and more

The Canadian Red Cross (CRC) – one of the most inspirational not-for-profit organizations on this planet and an awardee on the Forbes list of Canada’s Best Employers 2022 is seeking an associate to join our Health Equipment Loan Program (HELP) Team.

We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.

Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

Reporting to the Partner Services Manager, this position meets the needs of clients and health authorities through effective coordination, planning, organization, and implementation of the HELP Program within the program service area. Specifically, the Partner Services Associate oversees the day-to-day activities related to the delivery of health equipment to clients and liaises with Interior Health in order to achieve the HELP objectives and contractual obligations with the Health Authority.

As the Partner Services Associate, HELP, you will:

  • Oversee the day-to-day aspects of HELP, Partner Services, including maintenance of client/loan records, waitlist management, and communications with clients, healthcare professionals and Interior Health Team Leads and Managers.
  • Develop and maintains strong, proactive working relationships with Interior Health and ensure appropriate communication between HELP and Interior Health representatives to resolve program challenges, service delivery issues and discuss program needs.
  • Participate in the development and ensures implementation of procedures and practice standards related to contract and/or agreed client services.
  • Monitors program delivery to ensure performance standards and quality control; evaluates means of achieving goals and objectives; analyzes service delivery and makes recommendations for improvement.
  • Recruit, train, supervise, evaluate and support staff and volunteers
  • Allocates equipment resources to meet services and HELP program objectives.
  • In collaboration with the Partner Service Manager, represent the Red Cross HELP Program at regional governance meetings with Interior Health Representatives; this includes preparing materials, statistical and program operational data as well as other materials as requested by the Partner Services Manager.
  • Maintain solid working relationships with internal and external stakeholders.

What we are looking for:

  • The minimum qualifications for this job are completion of a post-secondary diploma in a related field, such as the health or social sciences field; a minimum of three (3) years’ work experience in a related field, including experience working in an administrative role in an office environment; and minimum three (3) years’ experience in supervising employees; or an equivalent combination of education and experience.
  • Strong organizational skills and the ability to manage multiple priorities with various levels of complexities
  • Proven judgement and decision making skills
  • Excellent verbal and written communication skills in English
  • Creative and strong problem solving skillset combined with collaborative negotiation skills
  • Demonstrated interpersonal and superior customer service skills
  • Proven ability to work independently
  • Proficiency in MS Office programs and solid working knowledge of MS Excel
  • Ability to lift and carry 50 lbs
  • Valid BC Class 5 driver’s licence
  • Willing and able to take First Aid Certification (training provided)


  • Experience with health contract management
  • Strong coaching skills
  • Experience working with and reporting to a remote supervisor
  • Experience supervising remote employees
  • Experience in process design
  • Experience in evaluating and increasing operational efficiencies
  • Please include a cover letter with your application.

Working Conditions:

  • 35-hour work week (Monday to Friday), with the majority of work performed in an office environment.
  • May be required to travel to other Red Cross sites within the region.
  • Occasional requirement to work overtime hours, often with short notice.
  • Eligibility to work in Canada : At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
  • Full vaccination against COVID-19 is mandatory for this position and operation (the CRC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground)
  • If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC)

This position is open until filled, however qualified applicants are encouraged to apply as soon as possible. Qualified applicants who apply after the selection process has started, may be held for a second review if needed OR reviewed for alternative roles. We appreciate the time and effort it takes to apply and thank you in advance.

If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential

For positions related to Indigenous communities: The official languages recognized within the Canadian Red Cross are English and French however demonstrated skills and ability to communicate in an or multiple Indigenous language(s) or ability to communicate and adapt within Indigenous protocol is highly desirable.

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