Practice Support Program Coordinator

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Practice Support Program Coordinator

Job Information
Author pmnationtalk
Date January 26, 2021
Type Full Time
Company Interior Health Authority
Location Kelowna, BC
Category Medical / Health
Client Interior Health Authority
Contact Information
Apply Now!

Community :KELOWNA

Position Summary

Interior Health is looking for two Practice Support Program Coordinators to join our team in Kelowna, B.C.! If you are interested in expanding your career opportunities and develop your leadership skills, this is the position for you!

About the Role:

The Practice Support Program (PSP) Coordinator is responsible for providing a range of support at the community and practice level by engaging physicians, their staff, and relevant coordinated care teams in collaborative quality improvement projects. As part of a Regional Support Team (RST), PSP Coordinator will partner with local Divisions of Family Practice (DoFP), Health Authority representatives, and other community partners to support and enable the adoption, implementation, and measurable sustainment of practice improvements.

The PSP originated as an initiative of the General Practice Services Committee (GPSC). The program now supports the Shared Care Committee (SCC) and the Specialist Services Committee (SSC). These three committees are known as the Joint Clinical Committees (JCC), a partnership between Doctors of BC and the Ministry of Health. The PSP focuses on providing quality improvement and practice support within physician practices with the primary goals of improving both patient outcomes as well as the professional experience of physicians.

Some Key Duties may include:

• Provides tailored support to physicians in their place of practice through the delivery of a combination of core PSP services: Practice Coaching, EMR Optimization, and the delivery of provincially developed clinical and office efficiency modules. These services are delivered in partnership with physician peer mentors or “champions”, expert Medical Office Assistants (MOAs), and other relevant care team supports such as Specialist Expert Consults and/or Allied Health Professionals.

• Develops and maintains collaborative and effective working relationships with DoFP; ensures DoFP needs are involved with service planning/scheduling and are made aware of related Health Authority programs as appropriate. Attends DoFP Working Groups or Committees as requested and works collaboratively with DoFP in assessing and planning for the practice support needs of local physicians.

• Provides coaching and facilitation support to improve office efficiencies and clinical workflow efficiencies through the optimized use of Electronic Medical Records (EMRs) based on the individual needs of clinic practices. Identifies EMR and office workflow problems and recommends possible solutions or resources to improve efficiencies such as the use of templates, registries, and decision support tools.

• Plans, organizes, and delivers PSP modules. Ensures that registration for assigned workshops meet attendance minimums, monitors registration numbers, and takes appropriate action to remedy low attendance as necessary. Executes in-office Action Period visits ensuring the adoption of practice change, including supporting the practice team (usually physician and MOA) in the effective usage of tools and templates within the EMR.
• Recruits physician mentors who provide leadership and engagement of their peers in quality improvement activities.

• Supports the identification of quality indicators including means of measurement and collection to demonstrate continuous improvement and contribute to community, regional, and provincial level evaluation. This will include the use of EMR dashboards, creation of patient registries, and other means of supporting a culture of physician-driven, continuous quality improvement.

• Assists in communication, improved integration, and coordination of services of new Health Authority and provincial health services, EMR-based initiatives, and other provincial or regional system initiatives which impact physician practices.

• Participates on various provincial working groups to support continuous improvement and the sharing of success and local innovation to support the extension of experimental learning across regions, effective system-wide collaboration, increased coordination, and successful implementation of the broader PSP mandate.

• Provides expertise, advice, and support to DoFP and/or other physician groups as requested to support the ongoing evolution of creating a culture of continuous and data-driven quality improvement throughout all of the initiatives under the JCCs.

• Performs other related duties as assigned.

Some of the Benefits of Joining Interior Health:

An attractive remuneration package and excellent career prospects await the right candidate. In addition to a competitive wage, we offer one of the best benefit packages and pension plans in Canada. In addition to Medical, Dental and Extended Health coverage, we offer paid annual vacation starting at 4 weeks (20 days) up to a maximum of 7 weeks (35 days). We also offer an attractive defined employee pension plan, disability and life insurance, and options for maternity &/or paternity leave top-up.

Make a difference. Love your work. Apply today!

Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces.


• A Bachelor’s degree in Health Services, Health Information Management, Business Administration, or Psychology.
• Five years of experience, including experience in leadership and the application of coaching techniques, project management, and quality improvement methodologies.
• Or an equivalent combination of education, training, and experience.
• Experience in project management business analysis, change management, LEAN management, and practice change management initiatives.
• Experience in a healthcare role, clinical practice role, or an MOA/office manager role, particularly related to clinical workflow process using EMRs, is an asset.
• A valid BC Driver’s license and access to a personal vehicle for business-related purposes.

LEADS Capabilities
Demonstrates all LEADS Capabilities, in particular:
• Leads Self/Cultural Agility – self-awareness, demonstrates character; noticing and adapting to cultural uniqueness to create a sense of safety for all.
• Engages Others/Empathy – communicates effectively; listens with heart rather than reacting
• Achieves Results/Process Orientation – takes action to implement decisions, assesses & evaluates results, follows culturally respectful processes that also produce results
• Develops Coalitions/Building a Trust-Based Relationship – builds partnership and networks to create results, demonstrates a commitment to customers and service, participating in open exchanges of experiences and culture
• System Transformation/Credible Champion – demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change, remains self-aware and maintains effective relationships, shows courage and conviction in advocating for change for the betterment of Aboriginal people.

Skills and Abilities
• Emotional self-awareness: recognizes own emotions and their effects.
• Trustworthiness: maintains standards of honesty and integrity.
• Conscientiousness: takes responsibility for personal performance.
• Adaptability: flexible in handling change.
• Achievement orientation: strives to improve or meet a standard of excellence.
• Initiative: ready to act on opportunities.
• Innovativeness: comfortable with and open to novel ideas and new information.
• Organization awareness: aligns with the goals of the group or organization.
• Service orientation: anticipates, recognizes, and meets customers’ needs.
• Political awareness: able to read a group’s emotional currents and power relationships.
• Leadership: inspires and guides groups and people.
• Communication: sends clear and convincing messages.
• Change catalyst: initiates or manages change.
• Conflict management: negotiates and resolves disagreements.
• Building bonds: nurtures instrumental relationships.
• Teamwork and collaboration: creates a shared vision and synergy in teamwork.
• The physical ability to perform the duties of the position.

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