Quality Improvement Analyst, Medical Documentation & Transcription

Quality Improvement Analyst, Medical Documentation & Transcription

Job Information
Author pmnationtalk
Date January 14, 2021
Type Full Time
Company Interior Health Authority
Location Kelowna, BC
Category Medical / Health
Client Interior Health Authority
Contact Information
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Community :KELOWNA
Position Summary

Interior Health is looking for a Quality Improvement Analyst, Medical Documentation & Transcription to join our Health Information Management team! If you are adept at quality improvement methods and have excellent communication skills, apply today!

This is a temporary full time position until approximately December 31, 2021 or the return of the incumbent.

About the Role:

The Quality Improvement Analyst, Medical Documentation and Transcription Services is responsible for reviewing and participating in data quality initiatives in order to maintain and improve the integrity of electronic medical staff documentation for Interior Health. This position performs regular and random audits for quality assurance purposes on documents created and reviews outcomes with individual members of the medical staff, individual transcriptionists, and the Coordinator, Documentation Quality Improvement on an ongoing basis.

The Analyst participates in activities and projects related to quality improvement and standardization of documentation, including paper and electronic formats.

Some of the Benefits of Joining Interior Health:

An attractive remuneration package in keeping with your qualifications and experience and excellent career prospects awaits the right candidate. In addition to a competitive wage, we also offer a fantastic compensation package!

Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!

Some Key Duties may include:

  • Performs regular and random documentation quality audits on reports created electronically by members of the medical staff and medical transcription staff within the HIM Portfolio. Investigates and facilitates error corrections on individual reports in the patient health record.
  • Delivers established medical staff specific documentation training curriculum focused on clinical improvement objectives, preserving the integrity of the health record, documentation quality, and workflow efficiencies. At the direction of the Coordinator, Documentation Quality Improvement, completes individualized assessments, training, and ongoing support including distribution of training materials to ensure a comprehensive training experience for medical staff members.
  • Delivers established medical transcriptionist training curriculum focused on established transcription processes, documentation quality, and workflow efficiencies. In collaboration with the Medical Documentation and Transcription leadership team, supports initial training and ongoing support including distribution of training materials to ensure a comprehensive training experience for medical transcriptionists.
  • In collaboration with the Medical Documentation and Transcription leadership team, reports on the effectiveness of training and support methods for both medical staff and medical transcriptionists, and proposes continuous improvement strategies.
  • Communicates directly with medical staff, transcription and IMIT team members in relation to medical documentation troubleshooting, error correction, and quality improvement initiatives. Liaises with other programs for the purposes of gathering information and resolving Medical Staff Documentation issues.
  • Provides Medical Documentation and Transcription Services front-line customer support to medical staff and transcription staff members by monitoring shared mailboxes, communicating daily statistics, and ensuring appropriate report distribution.
  • Completes summative audit reports that identify and communicate documentation error trends to the Coordinator based on established departmental criteria in order to inform additional quality improvement initiatives or the adjustment of current training materials.
  • Participates on designated committees, working groups and various projects as requested by the Coordinator, Documentation Quality Improvement.
  • Performs other duties as assigned.


  • Graduation from a certified program in medical transcription and a minimum of three (3) years of recent, related experience in a complex healthcare environment
  • Or an equivalent combination of education, training and experience.

LEADS Capabilities
Demonstrates all LEADS Capabilities, in particular:

  • Leads Self/Cultural Agility – self-awareness, demonstrates character; noticing and adapting to cultural uniqueness to create a sense of safety for all.
  • Engages Others/Empathy – communicates effectively; listens with heart rather than reacting
  • Achieves Results/Process Orientation – takes action to implement decisions, assesses & evaluates results, follows culturally respectful processes that also produce results
  • Develops Coalitions/Building a Trust-Based Relationship – builds partnership and networks to create results, demonstrates a commitment to customers and service, participating in open exchanges of experiences and culture
  • System Transformation/Credible Champion – demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change, remains self-aware and maintains effective relationships, shows courage and conviction in advocating for change for the betterment of Aboriginal people.

Skills and Abilities

  • Thorough knowledge of the computerized transcription platforms as well as other software programs.
  • Demonstrated knowledge of Transcription standards and policy in a health care setting.
  • Ability to communicate effectively, both verbally and in writing.
  • Demonstrated ability to participate in the development and implementation of new processes and procedures related to services in a health care setting.
  • Demonstrated ability to understand and clearly relate technical information and principles of operation to other members of the organization.
  • Ability to work effectively, both independently and as part of a team.
  • Ability to organize, problem solve, prioritize and balance work.
  • Ability to operate related equipment, including computer software applications.
  • Ability to travel throughout the region
  • A current BC Driver’s License.
  • Physical ability to perform the duties of the position.
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