Rural Programs Liaison

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Rural Programs Liaison

Job Information
Author pmnationtalk
Date January 14, 2021
Type Full Time
Company Interior Health Authority
Location Kelowna, BC
Category Medical / Health
Client Interior Health Authority
Contact Information
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Community :KELOWNA
Position Summary

The Rural Programs Liaison works closely with the Rural Continuing Medical Education (RCME) Liaison to assist with the RCME Community Program and seeks opportunities to support other rural programs as the position evolves. Through engagement and consultation with rural physicians and medical leaders, this position builds relationships, increases communications, and identifies opportunities for community support and planning for the rural programs portfolio. This role works in collaboration with the Ministry of Health and RCCbc, with accountability to the health authority and the Joint Standing Committee on Rural Issues (JSC).


  • Supports and facilitates the administration of community RCME funding including tracking, monitoring, quarterly reporting, and mid-year detailed reporting to the JSC via RCCbc.
  • Develops a strong understanding of rural programs including policies, processes, and relevant stakeholders to evolve into a subject matter expert.
  • Provides community outreach, engagement and consultation to rural communities to assist in formulating a needs assessment for current and future planning and makes recommendations for program development to best support rural physicians and communities.
  • Works to develop a Rural Programs Network in collaboration with the RCME Community of Practice.
  • Identifies communication opportunities and facilitates the exchange of information to increase collaboration between stakeholders and communities.
  • Develops relationships through direct communication with rural physicians to determine eligibility and ensure appropriate benefits, and rural program awareness by engaging with new to practice and new to rural physicians.
  • Provides support to rural physicians and the health authority to improve the accuracy of rural physician counts by providing outreach to rural physicians to confirm leaves, sabbaticals or changes and works in collaboration with the Ministry of Health staff to ensure adherence with policy.
  • Engages with communities, health authority medical leadership, and physicians to develop community specific plans for the Northern and Isolation Travel Assistance Outreach Program (NITAOP) by assisting and supporting communities in identifying and prioritizing current and emerging health care needs to inform local and regional planning activities.
  • In collaboration with the RCME Liaison, coordinates community specific NITAOP plans and RCME Community education plans to coordinate clinical visits and CME in community.
  • Supports the community appointee physician and health authority medical director to facilitate and develop the Rural Emergency Enhancement Fund (REEF) community applications.
  • With a customer service approach and as the main point of contact, navigates the rural programs portfolio and support relationship building between stakeholders.
  • Seeks opportunities to support other rural programs as required.
  • Performs other duties as assigned.


  • Bachelor’s degree in a health or business-related discipline.
  • Three (3) to five (5) years of recent, related experience including working with physicians, health care providers and staff. Previous experience working with rural programs an asset.
  • Or an equivalent combination of education, training, and experience.

LEADS Capabilities
Demonstrates all LEADS Capabilities, in particular:

  • Leads Self/Cultural Agility – self-awareness, demonstrates character; noticing and adapting to cultural uniqueness to create a sense of safety for all.
  • Engages Others/Empathy – communicates effectively; listens with heart rather than reacting
  • Achieves Results/Process Orientation – takes action to implement decisions, assesses & evaluates results, follows culturally respectful processes that also produce results
  • Develops Coalitions/Building a Trust-Based Relationship – builds partnership and networks to create results, demonstrates a commitment to customers and service, participating in open exchanges of experiences and culture
  • System Transformation/Credible Champion – demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change, remains self-aware and maintains effective relationships, shows courage and conviction in advocating for change for the betterment of Aboriginal people.

Skills and Abilities

  • Ability to support change management and develop relationships with rural physicians and key stakeholders.
  • Ability to see the big picture and bring others on board with ideas and actions.
  • Knowledge of project management, problem solving and budgeting.
  • Effective community consultation skills.
  • Ability to apply judgement in setting priorities, identifying issues and determining required action while working under pressure and deadlines.
  • Excellent communication, interpersonal and organizational skills.
  • Ability to perform multiple tasks, balance priorities and meet deadlines.
  • Ability to work independently and as part of a team .
  • Ability and willingness to travel.
  • Physical ability to perform the duties of the position.
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