Senior Manager – Deployment Hub

Senior Manager – Deployment Hub

Job Information
Author alnationtalk
Date November 26, 2022
Deadline Open
Type Full Time
Company Canadian Red Cross
Salary $75,000 - $100,000 - Annual
Location Remote/Virtual (Canada)
Category Manager
Client Canadian Red Cross
Contact Information
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Job Title:  Senior Manager, Deployment Hub
Employee Working Location:  Remote/Virtual (Canada)
Employment status :  Permanent, Full Time
Salary Band:  $75,000 – $100,000

The Canadian Red Cross (CRC) – one of the most inspirational not-for-profit organizations on this planet and an awardee on the Forbes list of Canada’s Best Employers 2022 – is seeking a Senior Manager, Deployment Hub to join our IO- People Services.

We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.

Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

The Deployment Hub manages processes related to selection, assignment onboarding, deployment, field support, and assignment offboarding of all CRC personnel on international travel. The incumbent will lead a team of cross functional staff to ensure systems and processes for travel and deployments are effective and accountable, both to the organization, and the individual, from a health, security, safety and duty of care perspective.

In this role, you will:

Responsibility 1: Lead an Effective Team

  •  Recruit, onboard, and retain high-performing staff and support them throughout their professional development both within the Deployment Hub and within their CRC career goals
  • Direct and organize the work of the Deployment Hub, overseeing objective setting, performance, and issue management, as well as process continuity and adaptation to changing personnel needs
  • Lead, inspire, develop, and manage the Deployment Hub team so that they are accountable to delivering results, sharing best practices, and delivering on goals and objectives
  • Develops and maintains relationships within the matrixed teams and with Movement Partners and external actors
  • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing networks, and benchmarking practices
  • Advocates for wellbeing in response and people-centric approaches to humanitarian response, with a special lens for developing processes and tools to foster work/life balance
  • Provides leadership in advocating for and integrating of Gender Equality and Social inclusion within the team
  • Follows all CRC’s policies and procedures required to maintain and contribute to a healthy and safe working environment

Responsibility 2: Leadership and Management of Timely and Safe Deployment of CRC Personnel

  • Provide leadership in identifying and addressing issues and risks in travel and deployments in consultation with senior management
  • Ensure compliance processes are clear and monitor application for all CRC personnel travelling and deploying internationally
  • Ensures resources, processes and tools support effective and accountable travel and deployments from a client perspective
  • Maintain communication with managers and Movement partners on travel and deployments
  • Ensures required narrative reports are completed in a timely manner, including statistics and personnel related records and documentation
  • Manage implementation of informed consent process, including management of relevant documentation for travel and deployments
  • Plan, develop and evaluate feedback mechanisms on Deployment Hub services from stakeholders
  • Advocate for continued high-service level for delegates based on historical compliance and risk reduction methods to ensure continued support of delegates in high/extreme risk contexts

Responsibility 3: Oversee Systems and Processes for Travel and Deployments

  • Set and evaluate benchmarks for response times and expand and contract Deployment Hub personnel as required based on workload
  • Identify areas of collaboration and synergy with other units including the IO Learning, Security and Risk, International Workforce readiness, domestic mobilization team, etc.
  • Produce regular deployment and availability of the delegates data that can be shared with colleagues to inform readiness actions and priorities
  • In conjunction with internal stakeholders, review and implement shared practices for personnel response processes and tools with a “one-person, one-number” viewpoint
  • Adapt Deployment Hub tools and processes to align with domestic counterparts as necessary
  • Promote consistent application of policy and guidelines, and systems and processes on staff health and safety for travel and deployments
  • Recommends travel and deployment policy and process improvements in line with CRC organization outcomes by identifying and evaluating trends and anticipating requirements

Responsibility 4: Emergency Response

  • Prepares the team of staff and volunteers to support surge for international response for small, medium and large catastrophic events.
  • Works with other colleagues in PS team to ensure emergency response readiness.
  • Ensures flexible dual track processes that enable and support operations in both emergencies and routine times.
  • Participates in the rotating “On Call” process.

What we are looking for:

  • Minimum of 5-7 years of relevant experience in project/program management within a large global organization and strong practical experience in human resources management – ideally in a field environment and in both development and emergency contexts
  • Minimum 3 years of experience in successfully leading a team is considered a strong asset
  • Proven experience in identifying trends and developing programs, tactics and tools to mitigate risk
  • Understanding of international humanitarian context is an asset
  • Excellent communication skills in English. French language ability would be a strong asset
  • Initiative, comfort, and perseverance to develop external partnerships withing the broader RC/RC movement
  • Able to deal with ambiguity and reprioritize tasks in response to unexpected changes in priorities/requests and effectively manage change in fast paced environment.

Working Conditions:

  • May include long to moderate hours sitting and using computers and office equipment
  • Ability to work non-traditional hours on short notice and work under the pressure during emergency response
  • May be required to do some light lifting of supplies and materials from time to time up to 20kg (or another weight)
  • This position may require domestic or overseas travel to attend conferences, workshops and meetings as required. Must be medically cleared before travel in accordance with established CRC medical criteria
  • Field missions can involve working in environments that are unstable and with unpredictable access to basic services in emergency contexts and requiring very strict adherence to security regulations
  • Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our  FAQ  for more information.
  • If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
  • Full vaccination against COVID-19 is mandatory for this position and operation (the CRC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).

Qualified applicants are encouraged to apply as soon as possible – those who apply after the selection process has started may be held for a second review if needed OR reviewed for alternative roles. We appreciate the time and effort it takes to apply and thank you in advance.

If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.

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