Government of Yukon implements new technology to enhance health care delivery for Yukoners

September 5, 2025

The Department of Health and Social Services is implementing Heidi Health, a clinical documentation support tool, in several Government of Yukon operated clinics. The Heidi Health AI medical scribe will be used at Centre de santé Constellation Health Centre, Dawson City Medical Clinic, Whitehorse Walk-In Clinic, Yukon Healthy Living Program and the Yukon Midwifery Program.

Heidi Health’s clinical tool is designed to assist clinicians with real-time documentation. Clients are informed at the start of their appointment and can choose to opt in or out of having their session transcribed. If a client consents, Heidi Health accurately and automatically transcribes spoken content into clinical documentation during appointments. This transcription reduces time spent on administrative tasks, improves documentation accuracy and allows clinicians to focus fully on clients during appointments.

Heidi Health meets Canadian privacy and security requirements, ensuring that personal health information is handled in accordance with national standards.

In initiating this partnership with Heidi Health, the Government of Yukon is supporting new technology intended to enhance the care experience for both clinicians and clients in the territory. This project aligns with the Yukon government’s goals of modernizing health care service delivery, better supporting health care providers and improving client experience in the Yukon’s health care system.

The Government of Yukon is committed to supporting health care professionals and improving health and wellness outcomes for Yukoners. Our investment in Heidi Health’s AI medical scribe is an important step in providing access to technological innovation to improve the experience for clients. Thank you to our dedicated program staff and to Heidi Health whose commitment and hard work have helped ensure that this technology is available in our health care system.

Minister of Health and Social Services Tracy-Anne McPhee

We are very proud to partner with the Government of Yukon to deliver Heidi Health’s AI medical scribe to clinicians across the territory. Heidi Health helps clinicians focus more on their patients by reducing administrative burdens. By adopting Heidi Health, Yukon is supporting patient care and clinician wellness, while setting a national example for how jurisdictions can adopt innovation to transform care delivery.

Co-Founder and CEO of Heidi Health Dr. Thomas Kelly

Quick facts

• Heidi Health is an AI medical scribe used in more than two million patient consultations a month across Canada.
• Heidi Health is already used at private clinics in the Yukon and across a wide range of health care settings in Canada and around the world.
• The Government of Yukon Privacy Impact Assessment and Security Threat Risk Assessment, which evaluate data privacy practices and potential security risks, have been completed for Heidi Health.
• Heidi Health frees up valuable time and mental energy, empowering clinicians to focus on building relationships with clients and improving care outcomes.
• By reducing the time clinicians spend on manual recordkeeping, the tool enables more focused, uninterrupted client care while ensuring high-quality, accurate medical documentation.
• Data from other implementations in Canada and globally demonstrate that with the use of Heidi Health approximately two hours of time are saved per day, per clinician, with users reporting 85 per cent less time spent on documentation.
• Clinicians review and approve every note created by Heidi Health and copy it over to the electronic medical record which becomes part of the client’s record. The tool works in both virtual and offline care settings and supports over 115 languages.
• Clinicians using Heidi Health include the following health care professionals: physicians, nurse practitioners, registered nurses, licensed practical nurses, social workers, dieticians, pharmacists, exercise specialists and assistants.
• The Department of Health and Social Services continues to explore innovative tools and technologies that can support clinicians.
• This initiative supports broader government commitments to improve the efficiency and responsiveness of health services in the Yukon.

Media contact

Mairi Macrae
Communications, Health and Social Services
867-332-9198
mairi.macrae@yukon.ca

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