NEB to Conduct Pipeline Services Survey
The National Energy Board (NEB) will be conducting the Pipeline Services Survey in early 2016. This survey is a means to obtain direct feedback from the shippers of NEB-regulated pipeline companies on the quality of service provided by those pipelines and on the Board’s processes with respect to tolls and tariffs. The Board also considers the survey results as an input when deciding which pipeline companies to audit as part of its financial regulatory audit program and in focusing the audit objectives and scope. The Board’s objective is to facilitate continual improvement in pipeline services and the 2016 survey is in keeping with this objective.