Conferencing and Operator Assisted Services (COAS)

Tender Information
Author alnationtalk
Deadline June 21, 2023
Name Shared Services Canada
Type Estimate
Region Ottawa, ON
Sector Public Sector
Category Miscellaneous

Solicitation number: P2P 105809

Publication date:

Closing date and time:
2023/06/21 14:00 EDT

REQUEST FOR PROPOSAL (RFP) (Reference # P2P 105809)

Canada has a requirement for the provision of Conferencing and Operator Assisted Services (COAS) which consists of a cloud-based conferencing application platform for audio/web conferencing, operator-assisted audio conferencing and a web-based service portal for Shared Services Canada (the “Client”). The contract period for any resulting Conferencing & Operator Assisted Services (COAS) contract is intended to be 4 years, plus 6 option periods of one year each.

RFP Closing Date
June 21, 2023 @ 2:00PM Eastern Standard Time (EST)

In order to submit a response to this RFP, Bidders must follow the instructions in the RFP which would be accessible as detailed below. The Bidders may contact the Contracting Authority if they have any issues in the accessibility of the RFP document at the following email address:
Bidders must email their response to the Contracting Authority,

The following trade agreements apply to this procurement process:
Canadian Free Trade Agreement (CFTA)
Canada-Korea Free Trade Agreement
World Trade Organization Agreement on Government Procurement
Canada-Chile Free Trade Agreement
Canada-Colombia Free Trade Agreement
Canada-Peru Free Trade Agreement
Canada-Panama Free Trade Agreement
Canada-Honduras Free Trade Agreement
Canada-Ukraine Free Trade Agreement
Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
Canada-European Union Comprehensive Economic and Trade Agreement (CETA)

There are security requirements associated with this requirement:
Contract Security Program – Security Requirements Check List (SRCL)
Supply Chain Security Information (SCI Assessment)
Cloud Service Provider Information Technology Security (CSP ITS) Assessment

Contract duration:
The estimated contract period will be 120 month(s), with a proposed start date of 2025/07/22.

Trade agreements:
Please refer to tender description or tender documents

Reason for limited tendering:
A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below: None

Contracting organization:
Shared Services Canada

400 Cooper Street
Ottawa, Ontario, K2P 2N1
Contracting authority:
Eric Vanasse
Phone: (514) 607-8519
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