JOB DESCRIPTION:

Job Duties:

• Uphold and contribute to existing policies and procedures, and best practices in the industry.
• Daily monitoring of all systems and networks in production to support a proactive preventative maintenance plan.
• Monitor LAN, WAN, and Internet to ensure baseline network performance and security is maintained.
• Provide technical support and incident resolution for systems and networks at all corporate sites.
• Perform and verify scheduled backup operations according to the established backup policy.
• Provide Tier III support to the helpdesk team when needed.
• Apply system images to end user equipment when required for new deployments or remedial work on existing deployments.
• Assist in the planning, implementation, and post implementation support for projects.
• Create and maintain documentation for work completed, such as project plans, network architecture, configuration, disaster recovery, technology recommendations, problem resolution, etc.
• Evaluate and apply software patches as required on software and hardware.
• Evaluate current system capacity to assist in planning for future capacity requirements.
• Stay current with technological developments and recommends ways for WhiteWater to take advantage of new technology
• Update systems documentation as needed.
• Communicate with IT Management to discuss trends and recommend improvements.

JOB REQUIREMENTS:

• Minimum 2-3 years’ experience in a similar position
• Hands on experience with:
  • Hyper-V Virtualization and High Availability
  • Microsoft Unified Communications (Exchange and Teams)
  • SAN Experience, NetApp prefferedo Citrix XenDesktop experience an asset
  • Security
  • Networking including VPNs, Routing, NAT, 802.X and VLANs
  • Microsoft System Center products
  • SharePoint
  • Windows Server 2012 – 2023
• MCITP certification or equivalent.
• Good understanding of project management methodologies, software development lifecycle, business processes and process improvement.