Treatment Manager
Full Time End Date March 31, 2026
*It is a temporary transfer assignment for a successful internal candidate.

It is the mission of Tungasuvvingat Inuit (TI) to provide Inuit-specific programs that contribute to the health and wellbeing of Inuit, and to encourage and support similar programs for Inuit across the country. With over 30 years of highly successful experience in crafting the design, development, and delivery of a wide range of effective, client-centered services, TI continues to deliver quality programs and services that directly benefit our growing urban Inuit population.

The Treatment Manager directs the day-to-day clinical operations of the Mamisarvik Healing Centre program (MHC) including supervision and scheduling of staff involved in direct and indirect clinical services to clients.

Responsibilities:
Program Administration

• Oversee maintenance of confidential client files, proper client case notes in client case management system and ensure compliance with privacy legislation
• Oversee the implementation of client intake assessments, programming, counselling, and aftercare services as developed and delivered by clinical staff.
• Work and collaborate with clinical team to ensure the development and delivery of holistic and culturally sensitive, trauma informed care services.
• Promote, support, and maintain effective working relations with the Inuit community of Ontario.
• Ensure compliance with all mandated health and safety, legal and regulatory requirements related to working at Tungasuvvingat Inuit and in a trauma and addictions treatment program
• Ensure all documents such as, but not limited to incident reports, serious occurrence reports are documented and forwarded to funders as may be required
• Coordinate any On-the-Land component and involvement of Elders in programming
• Participate in program evaluations, consultation with staff and the manager of strategic initiatives and utilize outcomes to make optimal changes to programming and operations
• Ensure the collection and summarizing of client and service statistics/data on a regular basis.
• Ensure that TI management is kept fully informed of developments, progress and issues related to the MHC program
• Help to maintain established collaborative relationships with community partners to enhance the daily operation and client services of the program.
• Provide oral and written reports when required on the operation of the program as required and directed; participate in report preparation and annual reports for review and approval.

Community Engagement

• Act as a liaison between the urban Inuit community, partners, referral workers, courts and healthcare health care providers, ensuring effective communication and culturally appropriate care.
• Facilitate community engagements, workshops, and events to gather input and feedback on trauma, addiction and recovery-related issues and initiatives.
• Work closely with Elders, community leaders, and other stakeholders to ensure that Treatment programs are aligned with community needs and aspirations
  Cultural Competency
• Ensure that treatment programs and services are delivered in a manner that is respectful of Inuit culture, traditions, and values (aligning with 8 guiding principles of Inuit Qaujimaqatujangiit).
• Provide training and resources to all staff on urban Inuit cultural competency and best practices for working with Inuit populations.
• Demonstrate lifestyle that’s in alignment with cultural best practices.

Cultural Competency

• Ensure that treatment programs and services are delivered in a manner that is respectful of Inuit culture, traditions, and values (aligning with 8 guiding principles of Inuit Qaujimaqatujangiit).
• Provide training and resources to all staff on urban Inuit cultural competency and best practices for working with Inuit populations.
• Demonstrate lifestyle that’s in alignment with cultural best practices

Program Development and Implementation

• Assist in the development and implementation of health programs that address the unique needs of urban Inuit communities.
• Ensure programs are providing best outcomes by creating appropriate feedback channels for urban Inuit
• Prepare reports and presentations for the Director, Mamisarvik, providing updates on program outcomes and community impact

Human Resource Management

• Participate with TI human resources in the hiring of MHC staff as required
• Ensure effective orientation and training that supports the development of new staff to enhance effective service delivery and meet program objectives
• Provide direct supervision to clinical staff and monitor staff attendance and punctuality
• Encourage a participatory, consultative, team approach to service planning and provision through ongoing interaction with staff.
• Evaluate and provide on-going feedback and coaching to staff on job performance.

Human Resource Management

• Participate with TI human resources in the hiring of MHC staff as required
• Ensure effective orientation and training that supports the development of new staff to enhance effective service delivery and meet program objectives
• Provide direct supervision to clinical staff and monitor staff attendance and punctuality
• Encourage a participatory, consultative, team approach to service planning and provision through ongoing interaction with staff.
• Evaluate and provide on-going feedback and coaching to staff on job performance.

Qualifications
The ideal candidate should have a strong understanding of Inuit culture, values, Inuit Qaujimajatuqangit and traditional healing methods and practices. Must have knowledge of industry healing programs and approaches including traditional Inuit healing methods.

Financial management skills and the ability to manage a program budget, public speaking skills, presentation skills, group facilitation and community engagement skills, strong leadership and supervisory skills, conflict resolution skills, interpersonal, team building skills, organizational skills, problem-solving, decision making and time management skills are required. The ability to function effectively in a busy environment and in stressful situations, to coordinate meetings/ events, to work with multiple funders and ensuring contractual deliverables are managed effectively, to over-see and support program evaluation efforts, to understand and utilize client records management software/databases is required.

Completion of undergraduate Degree in social/behavioral sciences, psychology, social work, human service management, or a related field of study is required. A master’s degree in the same field of study is preferred.
Five years’ experience in program management is required. Three years’ experience is required in budget preparation and oversight as well as managing staff. Three years of experience is preferred working preferably in a 24/7 operation or non-profit organization. Previous experience working in an indigenous organization and/or with the Inuit community is an asset.

Proficient use of MS Word, Excel, PowerPoint, Outlook, video-conferencing platforms and electronic records management applications and a clear Vulnerable Sector Check with results acceptable to TI is required. The ability to speak Inuktitut is preferred. Valid driver’s license and an acceptable driver’s abstract are an asset. Availability of working evenings and weekends as required.

Acceptable combinations of education and experience may be considered for this position. We encourage you to apply if you have equivalent years of education and/or experience equal to the education and experience requirements listed above.

Salary and Benefits

• TI offers a competitive total compensation package. Employees are provided with an exceptional benefits plan which includes major medical and dental coverage for the employee and their dependents, and employee life insurance for those eligible as per the policy.
• TI provides paid sickness, personal and family sickness leave days, and a 24/7 confidential Employee and Family Assistance Plan.
• Vacation (earn 3 weeks/year).

The deadline for applications is April 4, 2025.

PLEASE CLICK ON **APPLY NOW** TO SUBMIT YOUR RESUME.

Preference in hiring will be given to qualified Inuit candidates; applicants are encouraged to self-identify. Interested candidates are encouraged to visit our website at www.tiontario.ca to learn more about our programs and services. Accommodation for applicants with disabilities is available upon request.

The Treatment Manager is located at 1071 Richmond Road, Ottawa.

We thank all interested applicants in advance for their interest. Only individuals selected for interviews will be contacted.