Basic Information
Reference Number
0000306787

Issuing Organization
Legal Aid Ontario

Solicitation Type
RFP – Request for Proposal (Formal)

Solicitation Number
2025-001

Title
CRM Solution Acquisition and Implementation

Source ID
PV.AG.ON.310597.C30820

Details
Location
Canada, Ontario, Toronto

Dates
Publication
2025/11/07 04:47:44 PM EST

Bid Intent
Required

Bid Intent Deadline
2025/11/17 05:00:00 PM EST

Question Acceptance Deadline
2025/12/05 05:00:00 PM EST

Questions are submitted online
No

Closing Date
2025/12/19 05:00:00 PM EST

Contact Information
Mohammed Rahat
procura@lao.on.ca

Description
LAO is currently undertaking an IT Modernization initiative. The immediate priority within this program is the replacement of the existing PeopleSoft CRM system. As part of the CRM Project, LAO is seeking to procure a comprehensive and modern CRM product/solution, including all necessary software licenses to enable enterprise-wide deployment and usage.
The procurement also includes non-consulting services to support the implementation of the CRM Solution. These services will encompass system configuration, integration with existing platforms, data migration, user training, and change management activities. In addition, there is scope for sustainment and operational support services to ensure long-term system stability, performance optimization, and continuous improvement.
This procurement is integral to modernizing LAO’s staff and client engagement capabilities and is aligned with LAO’s strategic business objectives.

For more information: https://www.merx.com/solicitations/open-bids/CRM-Solution-Acquisition-and-Implementation/0000306787?origin=0