Information Technology (IT) Support Coordinator

Canadian Council for Indigenous Business (CCIB) is a national Indigenous, non-partisan association. Our mission is to promote, strengthen and enhance a prosperous Indigenous economy through the fostering of business relationships, opportunities, and awareness.

The Information Technology (IT) Support Coordinator will provide first-line technical support to computer users experiencing difficulties with computer hardware, computer applications and communications software.

The IT Support Coordinator is responsible for:

Responsibilities

• Provide internal IT support (computer & phone troubleshooting, software updates & fixes, hardware repair, server maintenance, network security, etc.).
• Provide comprehensive support to end-users such as username and password issues, software configurations, hardware installations, setup, and troubleshooting.
• Networking: IP services, VoIP, design, device configuration and deployment; physical network deploy and management including ethernet, wireless and fiber optic
• Familiarity with Office 365, SharePoint, and cloud environment
• Manage Microsoft Office, including Word, Excel, Outlook, and Microsoft 365 subscriptions.
• Diagnose and resolve problems and errors and follow up with end-users to ensure full resolution of issues.
• PC equipment setup, inventory, installation, upgrades, and proper recycling
• Administer and support Active Directory and Azure Active Directory services
• Monitor system backups, replication, and server performance.
• Monitor company networks and hardware utilizing monitoring tools.
• Document procedures, creates logs, standards, and best practices
• Collaborate with vendors and internal teams for IT project implementation and infrastructure upgrades.
• Ensure compliance with cybersecurity policies and standards.
• Participate in and provide input to system architecture design, planning, and implementation of new systems

Qualifications

• Bachelor’s degree or diploma in Computer Science, Information Systems or a related field or equivalent work experience
• Minimum of 2 years of experience in an IT technical support role.
• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or other relevant certifications are considered an asset.
• Knowledge of ticketing systems such as Ticket dashboard to track client questions, client needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Proven ability to communicate effectively with technical and non-technical users, demonstrating exceptional people skills and the ability to escalate issues appropriately.
• Working knowledge of general office software (ie. Microsoft Office Suite, Adobe Acrobat, Sage Intact, etc.)
• Positive attitude and a strong commitment to providing outstanding customer service.
• Excellent written and verbal communication skills.
• Proficient in working both independently and collaboratively within a team.
• Creative problem-solving abilities to address complex technical challenges.
• Strong dedication to advancing technical knowledge and skills.

How to apply:

Submit your resume and cover letter to hr@ccib.ca  via email, with Information Technology (IT) Support Coordinator in the subject line. No phone calls or agencies.

Position Type: This is a full-time position. Location is Toronto, with hours from 9 a.m.– 5 p.m., Monday through Friday.

We would like to thank all applicants who applied for this opportunity; however, you will only be contacted if your candidacy is being considered. CCIB is committed to an inclusive and accessible recruitment selection process. If you are invited to attend an interview and require an accommodation, please advise us in advance of our meeting.

We encourage applications from First Nations, Métis and Inuit candidates and all other qualified candidates.

For more information about Canadian Council for Indigenous Business, visit: www.ccib.ca