‘Steve is the guy to call’: Anglo patients in Quebec City rely on 1 man to help navigate health system – CBC

Steve Guimond has helped 500 patients in nearly 7 years as a patient navigator

Jan 02, 2025

Steve Guimond may not have grown up in Quebec City, but 10 years after his move from Montreal, he knows his routes around the city much like a local taxi driver.

Cranking up the heat in the car he uses as his office on a late November morning, Guimond rolls out to his second pickup of the day — Rosalie Rankin — who flew into Quebec City for a hospital appointment.

In nearly seven years as Quebec City’s only patient navigator for Anglophones, he’s met over 500 patients just like her.

“It’s a godsend that Steve and the services are here to help us,” said Rankin, settling into the back seat of Guimond’s car.

The idea of having to navigate a city she had only visited once, decades ago, was overwhelming for Rankin, who flew in alone from the Magdalen Islands for an eye checkup.

Read more: https://www.cbc.ca/news/canada/montreal/patient-navigator-quebec-city-1.7400937